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Marla P.

Contributor Level

Total Points
140

1 Review by Marla

  • LookupFare

5/10/19

First I typed in another booking site and Lookupfare popped up with that site included in its title. Being in a hurry and emergency situation I mistakenly thought I was dealing with the site I intended to use. This site quoted a price then when I booked the flight it said transaction pending contact. They never contacted then when we did the price was raised $50.00 more then the flight was finalized at that price. Then received email with that price and confirmation. Then 3 hours later received ticket email and it showed where this company charged $440.00 above the price agreed upon. So needless to say DO NOT USE THIS SITE ITS A SCAM!

Tip for consumers:
When I called about the problem, this site said they will refund the extra money in 48 hours but received an email 8 hours later stating the money will be refunded in 10 to 14 days.

Products used:
Flight tickets.

Service
Value
Returns
Quality
Thumbnail of user lookupf2
lookup F. – LookupFare Rep

Dear Marla,

Your experience is of utmost importance to us and we regret our agent didn’t live up to the standards we expect from our team.

We have located your reservation details based on the information the name/email you provided with this review. We would like to review your exchange with our agents so appropriate action can be taken. Please allow us 24 hours and one of our team members would get back to you.

Regards,
Customer Service
Lookupfare.com

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