Felisha B.

I called in trying to get a better rate than what was offered on the airlines website. I spoke with Denver. He offered me a deal about $300 less than the airline. I accepted it and paid the fee. I received a confirmation for the arrangement and the payment. However, I didn't get my itinerary so I called back. I was informed that I would need to wait 24-48 hours for it to confirm. I asked if my flight was guaranteed or if it was just being held. I was told everything was done and I will be on that flight. After a day in a half the money was charged to me, so I called back. Columbus told me I would not be on that flight because it was full, but he could put me on a different flight. I ask why didn't anyone notify me about this. He replied they would have called me later that day. After a few other questions I told him I would book through the airline. He tried to tell me that the price for that flight would cost me $8000 if I book through the airline. I called the airline anyway. Needless to say I was able to get the exact flight I was originally offered. I paid about $120 more, but I was even able to pick my seats. I don't know what their agenda was or what they thought I would fall for, but I think they are scamming people. They are not even giving real names (Denver and Columbus).