Brian M.

We scheduled a trip for my daughter to see her mother at the beginning of the pandemic and because of safety, we had to cancel our trip. Look By Fare went to the multiple airlines we had used and obtained and managed our flight credits. When my daughter's mother re-booked without notifying me and I contacted Look By Fare, they managed to cancel the tickets and still hold our reservation. Because of all of the rescheduling, with multiple airlines and the complex feat of arranging 3 separate reservations to have us seated with our daughter, there became some confusion and difficulty arranging the same trip again and some of the credits were not originally able to be honored, however when our case was turned over to David Miller, he worked very hard to ensure that we got what we needed in order to get our daughter safely to her mother. He invested hours on the phone with us to ensure everything was correct.

Originally because of the confusion that the multiple reservations created, I was very distressed and frustrated with the whole situation. David calmly listened to my complaints and proceeded to do everything in his power to make every issue I brought to him as correct as possible. I am not always the nicest person, and know I even let out a few rough words, but he responded only with professionalism. They have kept our baby girl from her mother for a month of trying to straighten it out. I can't believe they aren't shutdown yet.