LivingSocialReviews 1,490

Avoid this site at all costs! I purchased a 5k race voucher. The fine print on another page states that it's nonrefundable and you have to search to find that the voucher requires additional fees. What's worse is that they were more expensive than the race website. They refused to refund my purchase within 30 minutes of the purchase, was incredibly rude and when I informed them that it was cheaper on the website, they told me they discounted the purchase 20 bucks, but in actuality they gave me a 20 buck voucher to buy something else... NOT HAPPENING. If you want discounts go to groupon. I've never had a problem with them!

LivingSocial has a "Restaurant Plus" program and they can't link my credit card to my account. They keep telling me it should work, but when I follow-up they don't know what the issue is. Every email response says it's been "escalated" and to call if I need more information. When I call, the person on the phone says there's nothing they can do and it's been escalated. I've literally been following up and trying to resolve this issue for almost 2 months.

It's been weeks since I received an update or response to my emails (which they've responded to previously). It's disappointing that their system doesn't function, and they don't seem to care about fixing it or helping me stay a customer.

When I purchased the coupon. I tried to make an appointment like it required. The owner NEVER picked up the phone. I informed Living Social and asked for a refund. They said they called her and it was no problem.

I tried again this week and discovered that there is no such business at the phone number or address. She went out of business.

The business has gone out of business. The coupon states that it is good for the promotional value until October 29.2017, but Living Social refuses to refund.

THE BUSINESS IS OUT OF BUSINESS.

In the State of Michigan, a coupon retains its value even after its expiration date. That is the price that I paid for it is still valid.

Living Social refuses to refund or reimburse.

I purchased the Orginal Copper Pan using a promo code of 20% off. They applied the code, but still charged me for the full amount. When I called to complain, they said it must have been a "glitch" and they can give me a credit to use on their site instead of just giving me the amount of the error back on my credit card. Like I would want to order something else from this site and let them overcharge me again. I will never use this site again and would not recommend them to ANYONE.

I purchased a massage and the massage therapist kept cancelling on me for the last 3 weeks. I called customer service and they said that someone will call me back when I asked for a refund to my credit card. No one called. I called back and talk to a guy named Kevin who had the audacity to tell me that I should have request a refund on the first week of the therapist cancelling on me (during the 7 day cancellation period), and that it was a "loophole", in other words, the vague return policy is a "loophole" to their advantage and then he tried to take it back and started to "back pedaling" after he realized he slipped. The he told me that I only have 2 options, go back to the merchant and try to set up another appointment, or accept a "deal buck" credit and that I only had a few more days to accept. I told him I was not going to accept that and that they will hear from me again, and he again had the audacity of telling me " there is no need to call us back". What type of Customer Service is that?. I immediately called the credit card company who put me on the phone back with them on a 3 way call, and then I got "disconnected" but some how I got my money back. Don't do business with them, shady practices!

After using Living Social for years, I have seen a profound decline in both their products and their customer service. After a recent issue with a merchant who delivered the wrong product, I have place several phone calls and spoken with three separate customer service reps without any resolution. They contend that they are not a merchant, only an advertiser, and that they have no responsibility to their customers for the final product. They clearly don't care what happens after they get your money. Save yourself the aggravation and shop somewhere else!

On March, I bought an Escape deal to the Base Camp of Mount Everest. I have bought 3 escapes before and the trips were well organized with top notch hotels, just awesome. I felt this new merchant was also reliable and my husband and I have always wanted to go there, so we did the purchase for about $5,900. Well, the merchant was a flake and after 7 months, he never gave us any hotel or flights confirmation, he would only say vague stuff such as "all is according to schedule" or "will get back to you in a week/month or so". We requested to depart at the end of March 2017, but up to November we just had nothing to work with as we needed to get travel insurance, flights to LA, reserve a doggy hotel and submit vacation request. I reviewed their refund policy and called to inquire about what should we do about this as this is a lot of money and that I was not going to just give it away. I also mentioned that this merchant was not doing business as he never gave us concrete information. The customer service rep told me that this would be escalated and that they would get back to me in 3 to 5 business days. I did not hear back from them after 5 days, so I called again and asked about if they were able to reach the merchant. The customer service rep apologized for the wait and mentionec they could not reach the merchant, so they refunded my money in less than a week.
A thing to consider is to research the name of the company as this vendor had a deceiving name. We purchased the deal because there is a well known company Himalayan Experience (HIMEX) that has been in documentaries, this merchant used the same name with a hypthen between the two words.
Very pleased with livingsocial.

They cancelled my tickets, without notifying me (the purchase was confirmed by them, and by the performance management) right after purchase! I learned at the theater with 2 little kids, at the ticket box! I had to buy full price ticket in the back, as the kids were so excited about the show. Called Living Social - no apology, said they reimbursed me, could not get a manager. The rep suggested to email - as I did, no response in 7 days. This is definitely the worst customer service I have encountered in a long time. It happened to most/all who bought the deal on and after Dec 9 2016. I would like to hear what LivingSocial team has to say, if they have customer care function at all.