I only used this service once. I will never go back. I purchased play tickets, the play was cancelled. How I found out was when I gave these tickets to my mom as a Christmas gift. My mom looked the play up online for more info and saw that it was cancelled. I email the company, because you can not even call them! I got an email back saying it was cancelled and sorry! Sorry! I live a hour away from this play, this was to be a big night out. Just glad I didn't find out that it was cancelled after I drove there and paid for parking.