Pete M.

I purchased a massage and the massage therapist kept cancelling on me for the last 3 weeks. I called customer service and they said that someone will call me back when I asked for a refund to my credit card. No one called. I called back and talk to a guy named Kevin who had the audacity to tell me that I should have request a refund on the first week of the therapist cancelling on me (during the 7 day cancellation period), and that it was a "loophole", in other words, the vague return policy is a "loophole" to their advantage and then he tried to take it back and started to "back pedaling" after he realized he slipped. The he told me that I only have 2 options, go back to the merchant and try to set up another appointment, or accept a "deal buck" credit and that I only had a few more days to accept. I told him I was not going to accept that and that they will hear from me again, and he again had the audacity of telling me " there is no need to call us back". What type of Customer Service is that?. I immediately called the credit card company who put me on the phone back with them on a 3 way call, and then I got "disconnected" but some how I got my money back. Don't do business with them, shady practices!