Ordered 10 delayedcthevteansaction so long, i mistakenly ordered two lots over£32 been taken out of my account no goods as yet ordered 10th may, we are over 70 and husband sheided at moment so urgent ly needed for when i have to got to appoitments with him etc i want money back in my account or goods pronto ann harris

"I ordered 10 (8) x (8) Canvas for &36.00. Great price, right? After purchasing the canvas pictures, you are then directed to import your pictures. After that, you are directed to proceed with your order, at which point I was given a $55.00 shipping Fee for (10) 8x8 canvas prints that weigh almost nothing.

They do have this in the Fine Print when you make your purchase, but I missed it. That said, you should have the option to cancel your order at that point but no, so I was stuck paying the shipping cost of $55.00 on a $36.00 purchase. Shame on me for not looking at the fine print. Hopefully this review will prevent this from happening to the next Unsuspecting Customer. "

I will say, that I received an email the next day from Living Social from Scott the owner, asking about our experience, so I called the 800 number he provided and a "Manager" by the name of Trevor answered the phone. I explained to him in great detail why I was calling and asked him about the email Scott had sent to me. I was sure that he did not understand why I was calling, so I read him the email and his response was the email was a "form" letter that comes from the Marketing department and he did not have knowledge of the letter/email or what it said.

I advised him that I had worked in Customer Service as a Supervisor for many years and when letters were sent to customers, the Customer Service representatives and of course Supervisors and Managers were fully aware of any and all letters being sent to customers. He had NO knowledge. This is concerning to me. In any event, I explained to him again that it was my fault for not reading the Fine Print, but In my defense, I had no reason to believe I would be paying $55.00 Shipping Charge and had no knowledge that Living Social and Groupon are now the same company.

So after I went over the email/letter with Trevor, the Manager and explained to him that I was upset that I wasn't able to cancel my order because of the outrageous Shipping Cost, he then advised me that he would refund 1/2 of the Shipping Cost, which of course I was happy about.

After all was said and done, I received a Follow Up email from Trevor, the Manager, and this is what the email stated:

"I wanted to let you know I have escalated your situation to our accounting department for quick resolution. You will be hearing from them via email within 2 business days.

Again, we are very sorry you don't love what we sent you, but we want to do all we can to make it right!"

What? At that point I had not received the PRODUCT. I was calling about the Shipping Cost, not the PRODUCT. I guess this must be another Form Letter.

This was my first time ordering from Living Social and SimpleCanvas. I did receive the PRODUCT yesterday and it was very nice and exactly what I expected, but because of the Customer Service SimpleCanvas and Living Social provide, I will not be doing business with either company again.

As a point of reference, I had a very heavy Fish Tank and Hot Dog Machine shipped to my house at Christmas time; one from Petco and the other from Restaurant Depot and I was not charged ANY shipping fees (FREE SHIPPING). Both companies are very reputable. I asked Trevor if he would pay this Shipping Fee for what I purchased and he said yes. I responded by saying they use very light PINE WOOD to make these Canvas PIctures and last Christmas my son bought a large one for me from Walmart and it was shipped to him at NO CHARGE.

When I received the separate invoice from SimpleCanvas, the invoice stated $55,00, which does not state the $36.00 is gave LivingSocial. It appears that SimpleCanvas works with LivingSocial/Groupon, offers a REALLY GREAT DEAL OF $4.99 PER CANVAS, which LivingSocial/Groupon receive a cut and then SimpleCanvas charges astronomical Shipping Fees and this is how they make their money, not from the ACTUAL PRODUCT.

Again, this was my fault for not reading the reviews for Living Social, which are NOT good at all. Many (1) STAR REVIEWS, but I did want to submit this review, so this doesn't happen to anyone else.

Pam Skorupski

I've been a Living Social customer for the past 5 years (and a Groupon customer for the same period). Recently I attempted to redeem a restaurant voucher that I purchased on Living Social in 2015 - yes the "promotional value" has expired but as per conditions of the voucher and consumer protection laws I am entitled to the "Amount paid" for another few years. Turns out the restaurant went out of business a few days before my visit. Disappointing, ESPECIALLY SINCE I ALSO PURCHASED A VOUCHER FOR THE SAME MERCHANT ON GROUPON - THERES A REASON I AM MENTIONING GROUPON.

So I get home and contact Living Social - 3 times - all by phone - they do not offer the option of resolving this issue via e-mail (Like Groupon does). End result - 2 hours of my wasted time, 2 broken promises by Living Social (to contact me - I had to reach out to them each time), 3 days, and still no refund. They flatly refuse - first I was told that my voucher was "expired". Yes, I know that - I went to the merchant to redeem the "paid value" - which is $143 by the way. "oh: says the csr... well let me research the merchant. 10 minutes later she advises me that they will get back to me in 48 by e-mail. 48 hours later - no e-mail. I call again. This time I'm told that the restaurant is "under new management" and that I need to call them or e-mail the manager and ask them if they will honor the voucher. Really? Well, just before I call Living Social I already did my due diligence - the restaurant is NOT open, my phone calls to the restaurant are UNANSWERED, and I drove by the location just yesterday and its ABANDONED.

So, back to my refund request. Now I'm told flatly that Living Social will NOT be refunding my $ nor crediting my account with Living Social currency. The "contract" is between the merchant and myself. This is a LIE - Living Social billed my credit card - not the merchant. At this point I am admittedly becoming really annoyed having wasted so much time on an issue that is a clear case of providing good customer service, doing the right thing, and following the consumer protection laws which govern this industry. So I then ask the CSR for the Living Social corporate office number - I would like to speak with someone in the UNITED STATES, not a foreign call center. I am then given a number that turns out to be disconnected - no suprise just par for the course. Such a shady operation - I cannot believe that Groupon has associated its name and reputation with this scam company.

SO GROUPON - EXACT SAME SITUATION, EXACT SAME MERCHANT, EXACT SAME TIME - ONLY DIFFERENCE IS 1 VOUCHER PURCHASED FROM LIVING SOCIAL, OTHER FROM GROUPON. GROUPON PROCESSED MY REQUEST VIA E-MAIL IN 12 HOURS AND PROVIDED ME CREDIT THROUGH GROUPON BUCKS. THANK YOU GROUPON! THIS IS WHY YOU WERE ALWAYS THE LARGER AND MORE SUCCESSFUL OF THE 2 COMPANIES OFFERING SIMILAR PRODUCTS. AND WHY YOU WERE ABLE TO BUY LIVING SOCIAL.

It appears that Living Social has also done this to other customers and its STEALING consumers $. I would like to invite any attorneys out there interested in a CLASS ACTION LAWSUIT to consider targeting Living Social for this practice. Like I'm sure most consumers out there, I do not appreciate ANYONE sticking their hands in my pocket and STEALING $1 from me, much less $143! I will use every tool at my disposal from consumer protection laws (via my states attorney generals office to file a complaint) to Federal laws to social media awareness to soliciting interest for legal action against these thieves.

Its not the $ at this point, but the principal that a company thinks they can just take your or my $, not provide any exchange of goods or services, and tell the consumer flat out that YOU WILL NOT GET A REFUND! Challenge accepted Living Social.

So unhelpful and kept repeating over and over and interrupting me I'm sorry but we have nothing to do with you receiving your product you will have to take it up with merchandiser. Now this was on my 3rd call and 4th or 5th email to which I was getting no response. I bought 2 iphones on their site on 18 November the money was taken from my account on 21 November and now the week before Christmas no iphones and they are not resonsible! Far as I'm conerned if I buy something on your site and you take MY MONEY then you are bloody responsible! After 10 minutes of asking nicely I lost the plot and told rhe girl to give me a number and until I got really really annoyed then all of a sudden she was able to locate a telephone number for the merchant. Terrible in this day and age that the only way you can get anywhere after being nice and polite is to blow a fuse and insist on a number. I then told her I wanted to speak to a manager and was told I'm sorry we have to email a request and then it will take 3 to 5 working day. My advice DO NOT BUY FROM LIVING SOCIAL they are not bothered once they have your money... merchants are no better Fone Plaza for anyone who is thinking of using them again DON'T DO IT. My pay pal address has never changed try for some reason they thought I lived in the UK the first iphone was sent out to my regular adress but in the UK and she then had the cheek to tell me i had underpaid by 2 pounds if i wanted it shipped to ireland as this was not an options as I am ONLY living in ireland and not the UK and used the only option this is not my fault l. The 2nd iphone hadn't even been sent out 4 weeks after they took my money...

Pretty cool! Will keep on using it.

I bought a 2 hour deep cleaning from living social $60.00. When I called to schedule a time for them to come out to clean my apartment, I was told I had to wait 2 weeks to schedule something I already paid for. I was not happy about that, but went ahead a schedule for Tuesday, November 15 at 2:00 pm.

Monday, November 14th comes around, and I had not heard from anyone since I called two weeks prior to schedule. Therefore, I called to confirm Monday afternoon. I was told the computer system was down and to call back later. I did call back later, but no one answered. I left a detailed message requesting a return phone call, but no one called back. I called Tuesday morning, the guy said he had to call someone and would call me back. He never called back. I called again. I started to get the run around and was told he'd call me back. He never did. I called a couple times and my calls weren't answered. Finally around 11:00 (3 hours prior to my appt) he answers my call and tells me he cannot get ahold of whoever he needed to speak with, and I would need to reschedule.

By this point, I was frustrated and had absolutely no trust in this company. I told him if they could not make the scheduled appointment, I would call living social to request a refund. He got an attitude and told me to do that.

I called living social and the girl informed me the cleaning company had redeemed my voucher as if they already performed the service. This was about 2 hours before they were scheduled to be there. I explained what happened, and the person at living social told me it seemed shady to her and she would forward my request for a refund on the the escalation department. She reassured me they would refund my money and someone would contact me via email.

I waited a week and never heard back from living social so I called them. I was informed they contacted the merchant services who stated my voucher was forfeited because I did not confirm the appointment. They claimed I did not answer their phone calls or return their voicemails. In fact they claimed to have called me the Saturday before my appointment on Monday, Nov 14th at 11:00. That was not even my scheduled appointment. I could not have scheduled it at that time as I would've had a scheduling conflict and would not have been able to be home to let them in at that time.

Living social proceeds to tell me because they say I forfeited the voucher they couldn't do anything. These people are lying and claiming they performed things that they did not. I would not trust this company or living social they are both scams!

I will continue to tell my experience to everyone to hopefully protect other hardworking, honest people from the scam artists. They kept my $60 and did not perform the service. They should not be allowed to get away with this.

Geat App

Never been disappointed yet.

I highly recommend Living Social

LivingSocial and its deals are great until you have an issue and seek customer service. Unfortunately, this has been my experience over a half a dozen times in the past few years, so I don't think I've had a fluke experience. I honestly believe it's part of their business format.

This is the second time in about 5 years that I have attempted to take advantage of the Me + 3 Deal offered by LivingSocial. It's also the second time it hasn't worked. And the 2nd time that LivingSocial has tried to say "too bad" instead of recognizing the intent and assisting in resolving the issue.

To be fair, there was user error involved both times. The first time we tried, I was actually on a food tour of DC with a friend on a LivingSocial offer. While on the tour, we met another couple and started talking about a new LivingSocial deal for the tasting experience at Rogue 24. Despite being strangers up until that point, we decided to all go in on the deal together, to take advantage of the Me + 3 Deal on a LivingSocial deal that was still $100 at discount. The other couple used my link to purchase their deal, but purchased both of their deals together, not realizing it had to be 4 separate credit cards. I called LivingSocial immediately, was able to give them the purchaser names and purchase dates of all 4 purchases, and explained the situation. They pointed out the error, at which point I asked them if they could grant the deal anyway, or if we could transfer the funds for one of the deals to another credit card, but they refused. Their solution was to instead offer to refund us the deals altogether, and just have us not visit Rogue 24. Odd? I thought so. Instead of giving us 4 deals for the price of 3 ($300 total) under the Me + 3 Deal, they preferred to return all our money and keep $0. Lesson learned during this experience: make sure to ALWAYS use 4 credit cards to purchase the 4 deals.

Fast forward a few years, and a friend and I purchased a Skydiving Deal through LivingSocial... again an expensive deal still at $159 at discount. My friend successfully purchased his deal using my personal email link (we had discussed doing this ahead of time in case we had other friends want to join us later so we could take advantage of the Me + 3) and I got the confirmation email. We purchased our deals in February 2016. It wasn't until June 2016 that we convinced two other friends to join us, primarily because we said that we could recoup some of the costs when a 4th person purchased the deal.

When the 3rd and 4th purchased their deals, I was concerned that I did not get the same confirmation email that they had purchased deals using my link, and I called LivingSocial a few days later to ask them about it. I made a point of calling immediately because I knew we had a 7 day window to request a refund on these deals if we were not going to receive the Me + 3 deal. When I spoke to the customer service representative, she said it can take up to 30 days to process the refund. I said that was fine, but did it also take up to 30 days to get the email confirmation that a friend had purchased their deal using my link, because I had received the first email confirmation back in February almost immediately, and here it had been 2-3 days already. She said yes, and to just wait 30 days. I expressed further concern that 30 days would put me outside my window of being able to do anything about it, and she reassured me the issue was just that it needed time to process.

Not surprisingly, the email confirmations never came, and never did the $159 discount. I called back in August, and attempted to email them. And called again on September 20.

The representative, Lauren, was polite throughout our call, but was providing me incorrect information. She kept claiming that after purchasing their deals, my friends would also have to "register" and after much back and forth of me asking her what they had to register for, she said a LivingSocial account. I told her that they all had LivingSocial accounts, and had all successfully purchased their SkyDiving deals using their LivingSocial accounts as I had all of their purchase dates AND voucher numbers. So I kindly told her she was mistaken and this was not the issue.

She then proceeded to assess the situation further and provide a new response, reading a comment that was apparently entered into my account from a previous call. I told her that the comment was incorrect and nobody had informed me they were entering such a comment, and again after much back and forth, she realized she was reviewing comments related to my first Me + 3 issue back in 2012 or 2013 (she told me the comments didn't have dates on them).

I finally interrupted and told her AGAIN that I was concerned the issue was that I had provided the wrong link to my friends, a link FROM LivingSocial in my email from LivingSocial, but varying slightly from another link in another email saying this is your personal link. She then agreed that yes, that was the issue, but that it was required that that link be used.

I reiterated that I understood that, but that was why I had called in June (June 7 I believe it was - I have it in my records) within 7 days of purchase so that, if we had made such an error, we could request a refund and either repurchase using the correct link, or just not have our 4th friend join us, as they could not afford the full $159 deal.

After some additional back and forth, Lauren asked me to send an email with the names, voucher numbers, purchase dates, and any other supporting documentation to their customer support email, and gave me a Case # to use as the Subject line when I submitted. I sent that email on September 20. And I still have not heard anything back by email, phone, or otherwise from LivingSocial.

I have spent over $3000 on LivingSocial deals over the past 4 years, and obviously enjoy many of the deals they offer. However, my experience with Customer Service has never been pleasant. As with other reviewers on this website who requested refunds after having trouble contacting vendors or being refused service by vendors, I have also faced a lot of pushback from LivingSocial in offering these refunds. And furthermore, when they do offer the refund finally, they always try to give me DealBucks instead.

If they are unable to resolve this latest Me +3 issue for me in a very timely manner, I, unfortunately, will be shutting down my LivingSocial account, and spreading the word to my friends encouraging them to do the same. Groupon, Travelzoo, and many other sites out there offer comparable deals and much better customer service. And after years working in the customer service industry myself, I appreciate and fully believe that customer service makes or breaks a business.