PAMELA S.

"I ordered 10 (8) x (8) Canvas for &36.00. Great price, right? After purchasing the canvas pictures, you are then directed to import your pictures. After that, you are directed to proceed with your order, at which point I was given a $55.00 shipping Fee for (10) 8x8 canvas prints that weigh almost nothing.

They do have this in the Fine Print when you make your purchase, but I missed it. That said, you should have the option to cancel your order at that point but no, so I was stuck paying the shipping cost of $55.00 on a $36.00 purchase. Shame on me for not looking at the fine print. Hopefully this review will prevent this from happening to the next Unsuspecting Customer. "

I will say, that I received an email the next day from Living Social from Scott the owner, asking about our experience, so I called the 800 number he provided and a "Manager" by the name of Trevor answered the phone. I explained to him in great detail why I was calling and asked him about the email Scott had sent to me. I was sure that he did not understand why I was calling, so I read him the email and his response was the email was a "form" letter that comes from the Marketing department and he did not have knowledge of the letter/email or what it said.

I advised him that I had worked in Customer Service as a Supervisor for many years and when letters were sent to customers, the Customer Service representatives and of course Supervisors and Managers were fully aware of any and all letters being sent to customers. He had NO knowledge. This is concerning to me. In any event, I explained to him again that it was my fault for not reading the Fine Print, but In my defense, I had no reason to believe I would be paying $55.00 Shipping Charge and had no knowledge that Living Social and Groupon are now the same company.

So after I went over the email/letter with Trevor, the Manager and explained to him that I was upset that I wasn't able to cancel my order because of the outrageous Shipping Cost, he then advised me that he would refund 1/2 of the Shipping Cost, which of course I was happy about.

After all was said and done, I received a Follow Up email from Trevor, the Manager, and this is what the email stated:

"I wanted to let you know I have escalated your situation to our accounting department for quick resolution. You will be hearing from them via email within 2 business days.

Again, we are very sorry you don't love what we sent you, but we want to do all we can to make it right!"

What? At that point I had not received the PRODUCT. I was calling about the Shipping Cost, not the PRODUCT. I guess this must be another Form Letter.

This was my first time ordering from Living Social and SimpleCanvas. I did receive the PRODUCT yesterday and it was very nice and exactly what I expected, but because of the Customer Service SimpleCanvas and Living Social provide, I will not be doing business with either company again.

As a point of reference, I had a very heavy Fish Tank and Hot Dog Machine shipped to my house at Christmas time; one from Petco and the other from Restaurant Depot and I was not charged ANY shipping fees (FREE SHIPPING). Both companies are very reputable. I asked Trevor if he would pay this Shipping Fee for what I purchased and he said yes. I responded by saying they use very light PINE WOOD to make these Canvas PIctures and last Christmas my son bought a large one for me from Walmart and it was shipped to him at NO CHARGE.

When I received the separate invoice from SimpleCanvas, the invoice stated $55,00, which does not state the $36.00 is gave LivingSocial. It appears that SimpleCanvas works with LivingSocial/Groupon, offers a REALLY GREAT DEAL OF $4.99 PER CANVAS, which LivingSocial/Groupon receive a cut and then SimpleCanvas charges astronomical Shipping Fees and this is how they make their money, not from the ACTUAL PRODUCT.

Again, this was my fault for not reading the reviews for Living Social, which are NOT good at all. Many (1) STAR REVIEWS, but I did want to submit this review, so this doesn't happen to anyone else.

Pam Skorupski