On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was sceptical at first, simply because it was taking so long, but I found out that you were not happy with the lenses that you put in and quickly made new ones that would pass your quality check. I just put them on and they are perfect! I will be ordering from you from now on. Thanks for taking care of my 30+ year old glasses!
The frames were delivered quickly. The company stayed in touch and updated me on the status of my order.
I work as an acute care PT at a hospital where I need to wear protective glasses. These don't fog, very clear and it's obvious that the quality of lenses is great.
I would certainly recommend this company to my co-workers.
Sent in an old pair of glasses with lenses destroyed. Got back with perfect new lenses. Easy to do and customer service is great.
I will note that everything that could go wrong did -- but Lensabl customer service made it work out! So at the lab my 2015 frames broke. Lensabl replaced the frames (ordering these from the company in England). Then, when their part was done, the USPS misplaced the package for a bit. Lensabl customer service helped get the package sorted and now I have a super awesome pair of glasses! THANK YOU! SO-- my point here is that you really cannot go wrong with Lensabl. I appreciate it and will absolutely recommend it to friends.
My lenses are very high powered due to kerataconis. When I submitted them, I was told it would take 3-5 business days. It took almost a month and a half, due to several failed quality checks. They also don't fold properly, due to the thickness and placement of the left lens.
The review takes into consideration the price, which is unbeatable, and they work. The time involved is the primary retraction.
Getting glasses was a process taking time, more time and emails regarding additional time and work needed. I withstood it all and in came a very nice pair of glasses with all of the new bells and whistles. My glasses are strong, so maybe in the future it will be different.
Great job. They kept me informed through the whole easy process
It was a little slow but the quality is very good. The most disappointing thing was that you kept the black hard case that came with my Tenor frames and replaced it with a white case. I would rather have the case that the frames came with.
Missing two of the four pairs of glasses that I have paid for!
Lensabl did a great job replacing lenses in a pair of my glasses. The job was quick and cost effective.
Communication was great between myself and lensabl. I had purchased what sounds like the last available style of fairly fragile wooden frames, they are the only frame I've really liked, had a couple previous pairs before they discontinued the style. Most stores local to me were skeptical about making lenses for them, though I did find a place to do so. However the lenses made for me through lensabl are a far nicer fit to the frames compared to what I had on my last pair. Thank you, will recommend and return!
I bought a pair of rx lenses from Lensabl for my distance glasses a while ago. They were very helpful, courteous and reasonably priced in their services. I recommend Lensabl to everyone who needs lenses, glasses, frames. It was totally great experience. Thank you Lensable!
Anth/Tul
I was hesitant in mailing my Tiffany frames since they are my first designer sunglasses. When I opened the box and tried on, I was excited to wear out. Thank you for making my experience seamless and worthy of using your services in the near future.
I was very impressed with your communication with me. I was wondering what was taking so long to receive my prescription lenses and was going to contact you, and then I had an email explaining, in detail, what the issue was. I feel this is a great customer service feature you have. Most businesses would send the product back to the customer and wait for the customer to find out it wasn't correct and then spend time waiting. I find this proactive approach you use, to be a great feature of your business. Keep up the great work and I love my stoggles!
Better than I could've imagined! I live in a rural area now with few services available and what is available is usually poor quality. Lensabl made it so easy to send in and get my glasses updated! Thank you!
I was initially put off by the price but being able to put new lenses into an older pair of my favorite frames ever was too appealing to ignore. I researched and compared the service to other similar services and Lensabl was the cheapest for the bare minimum lens order. I loved the ease to order, how quick and smooth the process felt, and even the update email sent to me to inform me about a delay (even though I wasn't suspicious of a delay at all, it seemed like a reasonable amount of time to me) was appreciated. Having gotten my glasses back with new lenses it looks and works great so I'm extremely satisfied with the service and will be using it again when I get a new prescription!
Flawless execution if you ask me, I'm very happy. Easy and Intuitive steps, quick one week turnaround.
Sign me up again.
The lenses took too long to make, apparently there was a quality control issue, so they had to remake my lenses. My frames are completely scratched up, which I wouldn't mind, but they actually damaged the frame while putting in the lenses with a deep scratch. I've never had a frame scratched before like this. Also, these are the thickest 'thin' lenses I've had in 10 years with the same prescription.
The only thing good about the whole experience was the initial step of measuring / submitting my prescription.
Will not be using them again.
I need the lens adjusted. I can read when the glasses are about an inch off the bridge of my nose. It was not made correctly. Reading part of lenses need to be higher on lens. Please contact me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members