LensablReviews 5,203

This was my second purchase. A difficult RX to make. After one adjustment on the first pair they got it spot on. My second purchase was flawless. So happy and great customer service and communication. Thank you!

They sold me a pair of glasses they did not have. I asked for a refund once I found out they did not have the glasses. I asked for a week and they refused to answer. Then after a week they told me they don't have my glasses, but they just made the lenses. They would not refund my lenses because they were made. BBB has a poor rating for the company. Buyer beware. They were good but not now.

Confirmation of order and number
Dec 30,2021
# *******

I am very satisfied with my experience with Lensabl. The only thing I would suggest is better proactive communications. My order took longer given its complexities, and I had to reach out at a certain point to see why. Lensabl was very quick in responding and explaining why the order was taking longer, but if I hadn't reached out, I would have just gone off the information on the dashboard, which kept moving the shipment date.

Overall, I'm very happy with the final product and will be recommending Lensabl to friends and family.

On August 18,2021 I ordered replacement single vision sunglass lenses for my ovvo optics Stratus frame. Approximately five weeks later the sunglasses arrived. After a couple of weeks I noticed to two concentric circles on the left lens (sort of like looking down on an inner tube), between the circles there were production scratches. I returned the frames for a redo, at my cost. It took about six weeks for the frames to be returned. The delay was blamed on "failure to pass quality inspection." When the frames finally were returned they were returned with rose tinted lenses, not brown tinted lenses as I ordered. The frames were again returned on December 1. They were received by the company on December 6. I was told they would be expedited. After two weeks I sent several email inquiring of the status of the redo. No one bothered to answer my email. I then went to their website hoping to find a telephone number but, to my surprise, there was a notation that the order was "missing information." Specifically, the prescription. I was never even notified of this supposed missing information. Why it was missing I do not know as the lenses were made twice. It has been over four months since the initial order and I still do not have my sunglasses. The cost of the lenses was $186. Return postage was $22. The cost for frame replacement is $390.

Good and fast service. Just strange that every time there is a quality problem reported and it takes longer

Do not waste your money. I ordered in September and still waiting for my sunglasses with mirrored lenses. They have made them had to send back remade them had to send back and still waiting. They had made them and didn't pass inspection so I'm waiting for them to get it right. Mean while I recieved my other glasses in October. The coating on the inside of the lenses is starting to come off already. I'm waiting to be contacted about those lenses. They will not give a refund and they have offered no discount for the trouble. Worst experience ever for eye glasses.

I ordered single vision lenses (only) for my Razer Anzu frames. I spoke with customer service and they asked if I'd like just the lenses (which is fine, because they are removable), she put in the notes that they are Size Large and rectangular.

It took a month (with no communication)to get the lenses. I also paid to have them sent next day UPS and they were sent USPS snail mail. I received the lenses in the mail and the email telling me that the lenses have to be redone and they will take "a little longer", on the same day... instead of during the month of them being created.

Last but not least, they didn't follow their own customer service reps notes and made me small lenses. Lenses came late Friday, so now I can wait the weekend for customer service to get back to me... not looking forward to waiting another month for my lenses. Definitely not ordering from them again

I'd rather let you rate the experience, but like a lot of your customer service, it won't let me. When I initially contacted your customer support regarding my frames not charging, I was told to contact Bose. This added a significant delay as I negotiated with Bose (who rightly insisted that it was your responsibility). I had to pay to ship back your defective product. The repair was delayed because you had to wait "for Bose to send us the frame". You want me to believe that you take orders for Bose tenor frames and individually ask Bose to send you each frame? In the end it took you 4 weeks to resolve this issue (not including the initial misadventure you sent me on with Bose). By not having any phone support options, you force everyone into these delayed one way conversations. The worst part for me was the helpful Bose customer service person went out of his way to get a clearance from his supervisor to replace the frames at their expense, but I stupidly went back to you as it was your responsibility all along.

Overall it was alright but when I was told my lenses could compromise my frames I didn't expect them to be completed. I am very disappointed in the workmanship and fitting of the glasses. I need them replaced with my old lenses and a refund be extended. If they couldn't be completed I'm not sure why they were. This is not good practice.