LensablReviews 6,217

It was very easy to upload prescription and order, it is also great that they have different choices to customize your glasses.

After waiting two weeks for my order to arrive I opened the box to dis over I was sent the completely wrong (and godawful) pair of optical lenses and frames. I immediately emailed lensabl and after waiting two days and getting no response I reached out a second time and asked for my correct order to be expedited to which lensabl told me to wait 7 business days… $150 and over three weeks after my initial order my correct order hasn't even been processed or shipped nor have I been compensated in any way for THEIR mistake. I also still can't see because I have no glasses. What a horrible experience made even worse by horrible customer service protocols.

Ordering was simple; shipping was free and convenient; and overall time to receive finished product was reasonable.

The website could be more clear an easy when ordering it caused lots of confusion for me and delayed my order over a month I'm not happy about that it's all because you don't have a one eye prescription option on your website there's only a bifocal option and I didn't know the difference im not an eye Dr also getting my pd measurement was not easy and didnt understand not clear on your website these things could be better explained for sure maybe also the website was glitching? I dunno... anyway once I got through all that customer service and actual product are great!

The glasses came in a safe box and were professionally done

I am very excited to have my glasses back with my updated prescription in them! This service was so much more cost efficient than what my optometry option had quoted me. I will definitely be using again!

I ordered replacement lenses for the frames that I've had for years and really love. The process to order was easy but it took a surprisingly long amount of time to have the order fulfilled. I also ordered high index 1.74 since my prescription strength is high. But the lenses were still thicker than what I normally get from other places. I will keep these glasses but definitely feeling "meh".

The outset was a little challenging, but once I figured out how to do my papillary distance the process was straightforward. The turn around time upon delivery of my frames to Lensabl was 4 weeks. The new lenses are GREAT! Overall I am VERY SATISFIED!

They always handle my frames gently and lenses are always defective free

Entire process from ordering replacement lenses, customization for my eyes, processing time and return was great! Very pleased with glasses.

I don't give reviews & don't rely on the opinions of others.

I had an issue with my first set of lenses and had to return them. The team at Lensabl worked with me to correct the problem and get me new lenses quickly.

I wanted some new lens so I ordered some online then sent them to Lensabl as well as my progressive prescription. They took my new frames, placed new lens in them and voila, I had new glasses. Easy Peasy and I saved a lot of money.

I love my new glasses! I feel that a had a great experience. The communication from customer service was always wonderful. I'm only giving a 4/5 because it took longer than expected but in the end it was worth the wait. My glasses have a unique shape and I am grateful that they were able to not only fill the order, but to customize it to my liking.

I had good responses from customer service (switching from bifocals -- the only online option -- to trifocals), and the new lenses are excellent, It did take longer to get them, though, than I was led to expect by the advertisements.

My original order was placed in November, the order was complete in April. I received very minimal updates throughout the process. My glasses were broken during the lens replacement and that delayed the process longer.

First time using Lensabl and it was well worth it!