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LensablReviews 6,217

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Minnesota
3 reviews
0 helpful votes
Follow Kimberly T.
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All I had to do was place my order, print off the USPS label and pkg up my old frames. Off they went and before you knew it my old favorite frames had my new prescription lenses in them.

Date of experience: April 17, 2024
Maryland
2 reviews
0 helpful votes
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Turn around time was a bit slow
April 27, 2024

Quality frames and lenses turnaround time could be faster

Date of experience: April 17, 2024
Colorado
2 reviews
0 helpful votes
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2 for 2, great service!
April 26, 2024

I've ordered 2 sets of lenses from Lensabl now and both times the lenses have been awesome and the customer service has just blown me away.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Incredible customer service!
April 24, 2024

So thankful for the team at Lensabl. Glasses were damaged by a certain 10 yr old boy who will remain anonymous after a month of me owning them and they worked with me to get them replaced quickly!

Date of experience: April 14, 2024
New York
1 review
0 helpful votes
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New Glasses
April 23, 2024

Purchased new frames and sent them to Lensabl to install prescription lenses. Took over 6 weeks to have this completed. Took a few inquiries on my part to get any update as to where my glasses were.

Finally received them and do not feel secure. When I move my glasses I hear almost this sorta popping noise like they are sorta not fully secured and popped in.

Date of experience: April 13, 2024
Nevada
1 review
0 helpful votes
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100%
April 22, 2024

I was able to ascertain with online chat that they could custom make my lenses for a pair of glasses I bought elsewhere, and that was great.

Date of experience: April 12, 2024
New York
1 review
0 helpful votes
Follow Jessi G.
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I love being able the reuse frames that I like but the turnaround time was not I expected. It was 2 to 3 weeks with no system updates when I logged in to check my order. An email to customer service got things moving again but it seems my order was forgotten or at least the computer tracking portion.

Date of experience: April 12, 2024
Arizona
2 reviews
0 helpful votes
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Good experience overall, shipping speed was fast enough

Date of experience: April 11, 2024
Texas
1 review
0 helpful votes
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Love my glasses
April 20, 2024

Sent in my Goodr glasses to get the lenses replaced with prescription transitions. They came out great! The only thing is that it did take a long time to get my glasses back but I happened to get them back the day before I really needed them. So in the end it all worked out. Now I have the perfect running glasses!

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Great product
April 20, 2024

Quick, reasonable price, great quality. Will order more in the future

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Awesome service and lenses
April 20, 2024

Received great quality lenses for my favorite glasses, I would buy again

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Shlabba
April 20, 2024

Shlabba shlabba Shlabba shlabba Shlabba shlabba Shlabba shlabba Shlabba shlabba

Date of experience: April 10, 2024
Michigan
1 review
0 helpful votes
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Great company to work with, very patient. Their follow up is amazing. The website was easy to navigate choices were very clear and most evolved. The sunglasses are amazing. Excellent protection for the sun and they got my prescription. Perfect.

Date of experience: April 10, 2024
Georgia
1 review
0 helpful votes
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Easy and wonderful
April 20, 2024

Love my Goodr frames and to have them in my glasses scrip is amazing. Very reasonable cost and super fast shipping. Highly recommend!

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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THANK YOU!
April 20, 2024

Smooth process. Good service. I love my glasses. Thank you

Date of experience: April 10, 2024
Illinois
1 review
0 helpful votes
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.
April 20, 2024

Glasses were delivered within 2 weeks of me placing my order. A team member followed up with a shipping confirmation a fee days after the order shipped.

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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Very thick lenses
April 20, 2024

I've had these frames for years and my prescription hasn't changed. This is my first time using lensabl and the lenses come out from the frame. They also took a long time to get my glasses back to me.

Date of experience: April 10, 2024
Ohio
2 reviews
0 helpful votes
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Good
April 19, 2024
Updated review

The glasses seem to give me differing vision depending on which part of the lens I look through.

Date of experience: April 9, 2024

Very Satisfied
September 3, 2020
Previous review

After checking out several of the online glasses stores, settled on Lensabl, and have no regrets. Several of the others were not able to combine my 3 Musts - Prisms, Bi-Focal, Transition. Lensabl was much more affordable than the few others that would do all 3. I sent in the model #'s of 4 old pairs of frames, and they said they could use any of those to put my new lenses in. Took about 2 weeks to get the new lenses returned with my new lenses, and all is good!

Date of experience: September 3, 2020
North Carolina
2 reviews
0 helpful votes
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Smooth
April 19, 2024

The whole process was smooth and easy! So grateful to be able to have my favorite frames with my new prescription.

Date of experience: April 9, 2024
New Jersey
2 reviews
0 helpful votes
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My experience has been the single worst of my life as a consumer. This company will not engage with you on any meaningful level. All they do is vomit the same robotic responses (and only via email--they will NEVER call you back, regardless of your request.). They lied to me, the filled my glasses with the wrong prescriptions (even after I told them to cancel the order), and now they just talk about their returns policy. Really sickeningly frustrating. Avoid this company.

Date of experience: April 8, 2024