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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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All I had to do was place my order, print off the USPS label and pkg up my old frames. Off they went and before you knew it my old favorite frames had my new prescription lenses in them.
Quality frames and lenses turnaround time could be faster
I've ordered 2 sets of lenses from Lensabl now and both times the lenses have been awesome and the customer service has just blown me away.
So thankful for the team at Lensabl. Glasses were damaged by a certain 10 yr old boy who will remain anonymous after a month of me owning them and they worked with me to get them replaced quickly!
Purchased new frames and sent them to Lensabl to install prescription lenses. Took over 6 weeks to have this completed. Took a few inquiries on my part to get any update as to where my glasses were.
Finally received them and do not feel secure. When I move my glasses I hear almost this sorta popping noise like they are sorta not fully secured and popped in.
I love being able the reuse frames that I like but the turnaround time was not I expected. It was 2 to 3 weeks with no system updates when I logged in to check my order. An email to customer service got things moving again but it seems my order was forgotten or at least the computer tracking portion.
Good experience overall, shipping speed was fast enough
Sent in my Goodr glasses to get the lenses replaced with prescription transitions. They came out great! The only thing is that it did take a long time to get my glasses back but I happened to get them back the day before I really needed them. So in the end it all worked out. Now I have the perfect running glasses!
Quick, reasonable price, great quality. Will order more in the future
Received great quality lenses for my favorite glasses, I would buy again
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Great company to work with, very patient. Their follow up is amazing. The website was easy to navigate choices were very clear and most evolved. The sunglasses are amazing. Excellent protection for the sun and they got my prescription. Perfect.
Love my Goodr frames and to have them in my glasses scrip is amazing. Very reasonable cost and super fast shipping. Highly recommend!
Smooth process. Good service. I love my glasses. Thank you
Glasses were delivered within 2 weeks of me placing my order. A team member followed up with a shipping confirmation a fee days after the order shipped.
I've had these frames for years and my prescription hasn't changed. This is my first time using lensabl and the lenses come out from the frame. They also took a long time to get my glasses back to me.
The glasses seem to give me differing vision depending on which part of the lens I look through.
After checking out several of the online glasses stores, settled on Lensabl, and have no regrets. Several of the others were not able to combine my 3 Musts - Prisms, Bi-Focal, Transition. Lensabl was much more affordable than the few others that would do all 3. I sent in the model #'s of 4 old pairs of frames, and they said they could use any of those to put my new lenses in. Took about 2 weeks to get the new lenses returned with my new lenses, and all is good!
The whole process was smooth and easy! So grateful to be able to have my favorite frames with my new prescription.
My experience has been the single worst of my life as a consumer. This company will not engage with you on any meaningful level. All they do is vomit the same robotic responses (and only via email--they will NEVER call you back, regardless of your request.). They lied to me, the filled my glasses with the wrong prescriptions (even after I told them to cancel the order), and now they just talk about their returns policy. Really sickeningly frustrating. Avoid this company.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!