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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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This was my second order for lens put into my own frames bought overseas. Lensabl's did a fantastic job as had 2 pairs this time & progressive lens, each time coming back perfect.
The glasses are perfect in every way I can think of. Unfortunately they took 3+ weeks to arrive. I even had to reach out to customer service.
Received my glasses and put them on, and I immediately realized they were done correctly. The center of focus was exactly where it should be, Lensabl did a fantastic job of creating my lens and fitting them into my old frames. Thank you Lensabl
First time ordering my sunglasses it was easy and I got them very fast. They look and feel great. Thanks
Excellent experience once again. Love my glasses. Thank you!
I've sent multiple frames in to Lensabl for them to "work their magic" and I've always been pleased with my glasses!
And I sent the glasses do you believe but it took weeks to get a box from lens. They finally sent an overnight box. I sent it back, but my portal did not really get updated beyond they have it in their lab. Every day, I would check in and it would say six days till shipping. No updates. That was a little disheartening after the fourth week. They got into frames I wanted and nobody else could get lenses into. So I have to be happy with that! Prepared to wait. Patiently.
Timing from the placement of my order to receiving them was great. The lenses are mostly very good. There is some distortion with the lower lens. Things appear to be slope down. It's not a matter of adjusting to multiple lenses because I have worn them for 35 years. Decided to give them some time.
I like my prescription sunglasses and would recommend to others. Actually speaking with a live person in customer service is a whole other conversation.
Everything was great from the purchasing to the lens and delivery. Only problem was when I received the glasses, one screw that held the lens was the wrong screw and cross threaded in the frame. I emailed and they replied with a return label in 2 days. I ended up just taking it to a local shop and they replaced the screw.
Not sure why there is tax in WA state for prescription lenses
I bought some high quality secondhand frames at a frame store and used Lensabl to create the lenses. Definitely much better price than anything I could find in-person. The process was pretty seamless, good customer service and beautiful job on the lenses. Took a bit longer than advertised but I didnt mind that as I wasn't in a rush.
I got cataracts and lense implants. I was looking at sun glasses and had old frames I paid a lot of money for in the past.Came upon Lensabl website price was right. The selection of lenses were great, so I ordered them and I am so happy I did. Thank you
First time using Kendall. The turn around was quick. I had many questions and even made an alteration to my order via chat and it worked.
Was perfect, exactly what i ordered, and the speed of making the glasses and receiving was wonderful
It took about a week and a half for my glasses to be delivered there, processed, and shipped back to me. Process was easy. Shipping was covered and free. And because I did a lens replacement, I didn't expect for them to give me my original lenses back but to my surprise they also included my original lenses. So that was a really nice touch!
When placing the order for two pair of lens replacements, challenge to place order properly and confusion about the cost. Customer service got it all smoothed out, thanks! Now I'm deciding if the OD is correct..
I sent in some frames I like and got my new Rx in them, all good!
I had a frame that I really liked have kept it for over 3 years but lenses were very worn out. I got a quote from other places but found lenselab to be much more reasonable. The entire process was smooth would highly recommend.
I'm very happy with my purchase. Lensable handled my old frames with care and returned them with new prescription lenses. Along with an amazing case.
Easy to enter prescription online. Requested help with confirmation and received great turnaround on order and info request.
Everything went well from Lensabl. Quick delivery and value pricing.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!