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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ordered some lenses for my new frames, the sales process was super easy and my order came in, in a reasonable amount of time.
My son loves Goodr sunglasses but bummed when he got glasses and could not wear them. He loves them and it was great 18 birthday gift. They are a bit more expensive then I had planned which is why I did not give it 5 stars
I was concerned about mail order progressive! I received my glasses quickly and everything was perfect!
I love them. So tired of glasses that slide down my nose. These stay put and I can see all the street signs!
I needed to have new prescription lenses only sent to me since I didn't have a backup pair of glasses to send.
I provided the information for my Oakley frames and they did a great job with the new lenses.
I provided brand new frames for new prescription
I provided specified pictures and pupilary distance
The glasses returned had twisted frame and the only way to see correctly is to move the frames off center to see- completely unwearable
I've had several pairs of glasses done by lensabl all of which are great. This was a bust
I had been recommending lensabl as well- I will no longer be doing that.
All went smoothly, I'm happy with my glasses. No problems.
The on line order process was easy to navigate.
I sent a note making a change and it was never done
We apologize for any inconvenience you experienced with your recent order. We allow customers to provide notes for their orders, specifically regarding any information about the frames they are sending in. In that same section, we request that "For any special requests, please reach out to customer support so that we may modify your order." If you included a paper note with your frames, please be aware that our lab does not accept paper prescriptions or notes. All information must be sent to us via email or live chat. This allows us to have all the necessary details in advance and, if possible, begin working on your lenses sooner (FAQ: https://lensabl.zendesk.com/hc/en-us/articles/4746399297421-Can-I-send-paper-documents-notes-in-with-my-frames).
Regarding your specific case, the only email we have from you was on 4/3, in which you asked to change the order to brown polarized lenses. Our customer support agent kindly responded, confirming that we could make this change. If what you received back is different from what was communicated in this conversation, please let us know.
Thank you for your understanding, and we appreciate your feedback.
I send several emails to check status of order, and did not receive a response. Very poor service, lack of response.
We apologize for any inconvenience you experienced with your recent order and communication with us. We have reviewed your case and would like to clarify the timeline of our responses to your emails:
On 3/5, you sent an email which we responded to within 24 hours, answering your question (Ticket #495322).
On 3/8, you emailed us again with the same question, and we responded promptly, providing the necessary information (Ticket #501722).
On 4/17, you sent an email asking for an update. We noticed that several follow-up messages were sent in the same thread, which inadvertently caused your query to be delayed in our system, as we answer emails in the order they are received. We include this information in our auto-response to help prevent such situations. We addressed your query on 4/24 (Ticket #529633).
On 4/22, you sent another email asking for an update on your order, and we responded within 8 minutes, providing tracking details of your completed order (Ticket #556449).
We apologize if you did not receive our previous responses. We recommend checking your spam inbox, as sometimes our emails might be filtered there.
In the future, if you need more immediate assistance, please consider using our live chat option available Monday to Friday from 9 am to 5 pm MST. This can provide quicker responses to your queries. We hope your lenses came out great and look forward to assisting you again in the future!
I have several high end frames lensabl is great to up grade lenses
The lenses I received do not fit my frames.
I tried everything I could and they don't fit.
Need my lenses replaced asap.
We’re sorry to hear about your experience! If you haven’t done so already, please email us at support@lensabl.com with your concerns. Our customer support team is ready to assist you and resolve any issues. Please note that you have 30 days from the time you receive your order to notify us of any problems with your completed order.
My frames arrived broken and I had to contact customer service. They did have me ship back the frames & they replaced with my prescription lenses and sent back promptly. The glasses fit and are my script.
One of my lenses arrived not fully mounted in the frames and the temples of my frames were stretched over 2.5 cm. After sending them back, Lensabl fixed the lens issue, but my frames are so stretched out that I have to go to a local optometrist and pay to have them re-formed. Never again.
We’re sorry to hear about your experience! If you haven’t done so already, please email us at support@lensabl.com with your concerns. Our customer support team is ready to assist you and resolve any issues. Please note that you have 30 days from the time you receive your order to notify us of any problems with your completed order.
The experience of ordering the glasses online was very easy. The wait time to get the glasses was fairly long but I'm happy with the frames. The one lens came with a scuff on it, customer service would like me to send them back to be looked at but at this point I don't want to be out another month with no glasses.
We apologize that this happened and understand that this is not the kind of experience we want our customers to have. We would still love to fix the issue for you. If you find the defect to be bothersome, please reach out to our customer service team, and we can remake your lenses under our 1-year protection plan. We want to ensure you have the best possible experience with your glasses.
I have ordered at least six times from lensabl. Easy to place order. Love that they send a box for my frames.
Shopping experience great. Time for glasses to arrive was quick. Craftsmanship excellent but the prescription is off - I cant see through them.
Great service very good great yes it was fine it was very good
I spent a lot of money on this as it was a birthday treat. For week after week the website said the glasses had failed inspection and you were starting again. I kept asking what was the process that was failing as I would be happy to change my order to get them sooner and you never answered that question. They finally arrived after 2 1/2 months. I like the glasses but I was beginning to think you were never going to send them. When you shipped them via usps they left Denver (just up the road from me) and went on a trip to Reno for no good reason before finally arriving back in Denver and being delivered to me. Entertaining but inconvenient
I'm very satisfied with the excellent customer service received!
Lensable gives me flexibility and convenience when it comes to my reading glasses. Drugstore readers are just fine, but real lenses are a much stronger choice. Thank you.
Sent a favorite old pair of sunglass frames to have the lenses updated with a new distance prescription. Uploaded the doc with my new reading and distance prescriptions to the site. Requested the frames be fitted with the new distance prescription. Lensabl used the reading prescription not once--but twice. Trying to get a refund at this point.
We apologize that your lenses did not meet your expectations.
To clarify, for the redo, we manufactured the lenses based on the prescription specified in the lower half of the RX document you initially provided, as directed by you and prescribed by your doctor. Our goal is to accurately follow the prescriptions given to us to ensure the best results for our customers. Since the lenses were made according to the initial prescription provided, and because our policy states that all lens sales are final, we are unable to remake the lenses with the new prescription you sent after the redo was completed without additional costs or offer a refund. We strictly manufacture lenses as prescribed by your doctor and cannot make adjustments without their intervention, which we had advised you about. If you would like to proceed with lenses based on the new prescription, we would need to place a new order. We are here to guide you through the process and discuss any potential costs involved.
We understand and apologize for any inconvenience caused by our current unavailability over the phone. Unfortunately, we are temporarily unable to provide support through phone calls. However, we are diligently working to restore our phone lines in the near future. In the meantime, we are fully committed to assisting our customers via email and live chat, available from 9 AM to 5 PM MST, Monday through Friday.
Wrong prescription used for the lenses on my first order and they have to be redone. Distance vs. reading prescription. Is it that hard?
I'm glad to know it is possible to "retrofit"lenses into frames through Lensabl. I was a little confused about some things at first, but in retrospect it was pretty easy and I'll probably do it again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear about your experience! If you haven’t done so already, please email us at support@lensabl.com with your concerns. Our customer support team is ready to assist you and resolve any issues. Please note that you have 30 days from the time you receive your order to notify us of any problems with your completed order.