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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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This was my first time ordering lens' on line, it was an easy process and instructions were clear to understand. Will definetely use them again.
My "go to" Eyewear store. Whenever I need lenses, I order them thru lensabl. Easy, fast, and most importantly, correct
Thank you for making Lensabl your "go-to" eyewear store! We're thrilled to hear that you find our service easy, fast, and accurate. Your continued trust and satisfaction mean a lot to us. We look forward to serving you again whenever you need new lenses.
Waited several days for the box to mail my frames to Lensabl. Contacted customer service, and they sent the box. About a week later, they sent another box, causing some confusion. Then the wait for my new lenses was longer than I expected. Pleased with the final result. But the whole process entailed a long wait.
Just be a little fast and I'm going to buy another pair of glasses soon. So please be correct with the prescription lenses I provided of my prescription information.
Love my glasses. My order status didn't update though so it was hard to track and took a little bit. But I didn't mind and well worth the wait. I love Goodr and love love love that I can have my favorite glasses in my prescription! I will be ordering another pair eventually.
Thank you so much for your wonderful review! We're thrilled to hear that you love your new glasses and that they were well worth the wait. We apologize for the inconvenience caused by the order status not updating online. We're actively working on enhancing our online tracking system. In the meantime, we're glad our customer support team could assist you in tracking your order.
It's fantastic to know that you're a fan of Goodr and that we could provide your favorite glasses with your prescription. We look forward to serving you again when you're ready to order your next pair!
My glasses look nice and fits nicely. Lens not good
Great product. Love how easy is to order them. They look great and were shipped fairly quickly
Thank you for your fantastic feedback! We’re thrilled to hear that you love your glasses and found the ordering process easy. We appreciate your support and look forward to serving you again!
Service is a bit slow, lenses are quality but the tint seems wrong, I chose the medium blue tint however they are the lightest and barely noticeable. Out of three different times Ive used your services only once have things been exact. I'm willing to concede that maybe my expectations of the tint is off however Im going off the computer generated image on your site, maybe photographs of the lenses would be better
My lenses are perfect. No issues at all. It just took about a week longer than I expected. Needless to say, I will order again from Lensabl.
Very nice, I initially went to a local eye glass establishment, but they were too expensive
Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with us and found our prices more reasonable than your local eyeglass establishment. We're also pleased to know that our customer service met your expectations.
We appreciate you taking a chance on us and are delighted that it turned out well. We look forward to serving you again in the future!
Except for the ridiculous delay and the less than helpful customer service, the end product was acceptable.
I had a problem with my order. The lens color wasn't correct. They arranged for a free return and produced new lenses that were correct. All done in less than 2 weeks. Thank you.
Thank you for your positive feedback! We’re sorry to hear there was an issue with your initial order, but we’re delighted that we could resolve it quickly and to your satisfaction. Thank you for choosing Lensabl, and we look forward to serving you again in the future!
I suppose I was confused. I tried to request a box for sending in glasses for new lenses. Waited over a week and a half and no box but did receive a shipping label. Assumed label was for the box I would receive. Tried to contact. After several attempts finally contacted Lensabl and was told I just requested label. Was told I would receive a box. Box came after about 2 weeks. Sent in glasses. Glasses came in about 3 weeks. There was a nick in the top of the frame. Glasses are ok but overall experience not great.
The lenses replacement service is good but it is super slow. It took more than 3 weeks to get the sunglasses back to me once I sent it. The prices are affordable but it comes with slow service. Also, the website doesn't update the status of the order until the final steps.
We apologize for the longer-than-expected processing time for your order. We’d like to provide some clarity on the events and timeline. Your order was placed on 4/9, and you selected USPS First Class as your shipping option. We received your frames at our lab on 4/15. The lenses you chose were sun mirror polarized, which can take up to an additional 2-3 weeks beyond our standard production time of 4-7 business days. This information is mentioned on the order form when you select that lens type and also on our website here: https://www.lensabl.com/returns. We strive to be transparent about the lens production process to ensure our customers have accurate expectations.
Your order was completed on 4/29, which was approximately 11 business days after the lenses were placed into production. This is actually a bit quicker than average for our mirrored polarized lenses.
We understand your concerns about the tracking system and timeline estimates. We are actively working on improving the order tracker to provide more accurate and detailed updates throughout the process. Your feedback is valuable and helps us enhance our service. More information about how the order tracker works can be found in our FAQ: https://lensabl.zendesk.com/hc/en-us/articles/360016260372-How-can-I-check-the-status-of-my-order. Thank you for your patience and for choosing Lensabl. We look forward to serving you again in the future.
I am very grateful for the detailed work the have done changing the lenses to transition ones
I was very happy to find a lens only service since I loved my existing frames. They walk you through a simple process to add your prescription then send your frames in, and I think the pricing is much better than going to a local store. Glass cans back good as new! The only knock on them was after they received the lenses their tracked never really updated the eta, but I called them and they provided a better update right away. Would use them again and recommend!
Easy to order. Quick enough turn around time. Well packaged.
I found this company about a year ago looking to replace my lenses. I saw the reviews and decided to give them a try. I have a pair of bose tenor smart glasses and had them put transition lenses in them. It took about 2 weeks for the whole process and the came back better than I expected and no problems. I recently had my prescription updated and sent in a pair of razer anzu glasses. This time i got the 20% tint. Same result. I'm extremely with there service. Have about 6 more pair of glasses I want to sent them. This company is the real deal.
Did not access information, history that had been on file. This delayed the order unnecessarily.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful review! We’re thrilled to hear that your first experience ordering lenses online with us was easy and straightforward. We appreciate your kind words and look forward to serving you again in the future.