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LensablReviews 6,217

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
0 helpful votes
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I didn't know what I was expecting when I first signed up. But given I couldn't find another pair of my favorite sunglasses I really wanted to keep my frames but replace the lenses. Lensabl was the perfect answer to all of that. I've never been happier and never looked back since. Appreciate all that you guys do. Keep up the great work!

Date of experience: June 1, 2024
California
1 review
0 helpful votes
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Perfect Lenses
June 9, 2024

I'm very satisfied with the experience and my lenses came out perfect.

Date of experience: May 30, 2024
Texas
1 review
0 helpful votes
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Oakley flak jackets
June 6, 2024

This is my second set of lenses on these frames that I ordered from Lensabl. They have been amazing! After years of abuse, one of the lenses finally gave out so I ordered another set. They still had my script saved in my profile so it was easy. They send a box to ship your frames, within a few weeks, you get your glasses back the way you ordered them, and it cost a fraction of what Oakley would have charged me for the same lenses.

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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Gets the job done
June 5, 2024

Had prescription lenses converted to standards after lasik. Happy with the results for sure.

Date of experience: May 26, 2024
Washington
1 review
0 helpful votes
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Love Lensabl for my prescription sunglasses! Great customer service helped me with my PD (pupillary distance) - they double checked to make sure it was accurate. Sunglasses fit perfectly and look amazing! #LensablSunglasses

Date of experience: May 26, 2024
Oregon
1 review
0 helpful votes
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Great service
June 4, 2024
Updated review

I have had nothing but great experience with all my Lensabl orders. I have told my friends who would also use this service

Date of experience: May 25, 2024

Love this services
May 9, 2024
Previous review

Love this services

Date of experience: April 29, 2024
California
1 review
0 helpful votes
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Love them definitely going to be coming back an getting some new styles later on

Date of experience: May 25, 2024

Great service easy to locate
May 15, 2024
Previous review

Great service easy to locate

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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It's decent
June 3, 2024

No slip, my face tend to get oily or sweating. But this glasses is good stay on my face without slipping

Date of experience: May 24, 2024
New York
2 reviews
0 helpful votes
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Happy
June 3, 2024

Exactly as ordered, satisfied customer, will come back for another pair

Date of experience: May 24, 2024
New York
2 reviews
0 helpful votes
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Couldn't be happier!
June 2, 2024

I needed new lenses and did not have insurance. Decided to go with Lensabl- will be a repeat customer. So easy, great support and my updated lenses are perfect!

Date of experience: May 23, 2024
Maryland
1 review
0 helpful votes
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Great for Rx clear glasses
June 2, 2024

Great for regular and sunglasses, plus they can do a prism and bifocals

Date of experience: May 23, 2024
Massachusetts
1 review
0 helpful votes
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On time, good product
June 2, 2024

They did a great job putting lenses on an old frame.

Date of experience: May 23, 2024
Minnesota
1 review
0 helpful votes
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Great service
June 2, 2024

Company provided what we asked for. Easy process and product is perfect!

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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I couldn't be more thrilled
June 2, 2024
Updated review

I found a pair of expensive frames for $20. Sent them to Lensable along with my Rx. They came out beautiful. I am going to send another pair!

Date of experience: May 23, 2024

Quck and Easy
December 29, 2021
Previous review

Quck and Easy

Date of experience: December 29, 2021
North Carolina
1 review
0 helpful votes
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Customer service
June 1, 2024
Updated review

Very helpful in fixing a problem. Turns out the problem may be an incorrect prescription

Date of experience: May 22, 2024

Appreciate the opportunity to use this service
April 13, 2024
Previous review

Appreciate the opportunity to use this service

Date of experience: April 3, 2024
New Jersey
1 review
0 helpful votes
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Good job, but took too long
June 1, 2024
Updated review

The quality of the work was good, but it took over a month. I understand that the vintage frames required extra care, but the delay seemed unnecessary. I received status reports only when I contacted customer service.

Date of experience: May 22, 2024

This is the third time I've used the service
April 17, 2024
Previous review

This is the third time I've used the service. Lensabl makes it very easy and affordable.

Date of experience: April 7, 2024
Pennsylvania
1 review
0 helpful votes
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Wonderful!
June 1, 2024

I loved these frames, but they were no longer available. This service was so easy and I am very happy

Date of experience: May 22, 2024
North Carolina
1 review
0 helpful votes
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Beyond expectations
May 30, 2024

I ordered Trivex Progressive Lenses with AR coating from Lensabl after receiving an exorbitant quote from my local provider (more than twice the price for just the lenses.). The quality is superb (as is my vision!); the process was seamless; and, I will be back!.

Date of experience: May 20, 2024
Megan H. — Lensabl Rep
over a year old

Thank you so much for your wonderful review! We're thrilled to hear that you are happy with your order and that you found our pricing competitive. It's fantastic to know that the quality of your lenses has exceeded your expectations and that the process was seamless for you. We look forward to serving you again in the future. Thanks for choosing Lensabl!

Illinois
1 review
0 helpful votes
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The only complain I have is being able to log into my account on lensabl's site. I could not log in through their website and needed to use the link sent to my email. However, it worked and things were simple to use and I'm happy with my new prescription sunglasses!

Date of experience: May 20, 2024
Megan H. — Lensabl Rep
over a year old

Thank you for your feedback! We’re glad to hear you’re happy with your new prescription sunglasses and found the process simple to use. We apologize for the inconvenience you experienced with logging into your account on our website. We're working on improving this feature for a smoother experience in the future.

We’re thrilled you chose Lensabl, especially as a fan of Goodr glasses. Teaming up with Goodr has been an exciting journey, and we’re delighted you decided to get your prescription sunglasses through us. Enjoy your runs with your new sunglasses!

California
1 review
0 helpful votes
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Got my glasses but distance is blurry and close clear

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2024