On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The whole ordering process was easy. The lab made sure to get my measurements exact before making the lenses and they came out perfect. I'll be a repeat customer.
The lenses were lighter than what I ordered and had lens codes etched into the lenses
I waited two weeks and contacted your company. There was no response about why lab had not finished my glasses. Finally at about 4 weeks after I ordered glasses, the lab said they could not do my prescription in the glass I had ordered. I was compensated $80…. Finally received glasses more than 5 weeks after I ordered them…
The site gave clear, easy to follow directions to finalize and order my prescription sunglasses..
I have replaced 4 lenses in my frames and they did a great job. They are the only company I would ever order from.
Very happy customer. Everything was so easy and quick. This was my second time using Lensabl and I will continue to do so.
I had some Oakley frames that were in great shape but needed updated Rx lenses made. My local lens makers were reluctant to work with curved (sport) frames such as the Oakleys. I tried Lensabl and got great results. I also received personal response when my frames were received in their shop asking me some particulars for the Rx to be just right. They were very helpful and accommodating for my needs.
I remember Lensabl as being quicker re my prior experiences -- also it would have been nice
If you've thrown in lenscleaner and cloth given the long wait period. But the sunglasses are very good.
My old frames were treated very well by your staff. I can't wait to send you my other pairs
I placed an order for replacement lenses and the entire process was very easy. The lenses are transitions with a flash mirror and they are well made and look great. I paid the extra $10 for overnight UPS shipping both ways and it was well worth it as the entire process ended up taking just about 2 weeks. I used a 20% off coupon so it was a great deal - they then had a 25% coupon so I ended up ordering another pair with a different color flash mirror. Highly recommend lensabl for replacement lenses to fit in frames you already have.
I ordered lens replacements and am very happy with the quality and price. They were returned with a cute little triangular case that folds flat when not in use. These are my second set of lens replacements. My only dissatisfaction is the time. The website says you will receive your completed order in about two weeks. On both orders, two weeks elapsed. When I sent an inquiry, it seemed to prompt them to finish the order and I received them a few days later. Despite this, I do plan to place a third order, but at least I will know not to expect it back within two weeks.
I am so pleased with my new glasses and new lenses purchased from lensable.com. It felt great putting them on for the first time, and seeing everything crystal clear.
Lensible makes it easy to get your lenses in your glasses that are high quality and you get them fast.
I have used Lensabl several times now and always happy with their service and quality.
Great 👍 Good selection of frames. Quick accurate delivery of final product. Price fantastic.
These glasses are super nice they look so good I been getting so many compliments on them and they were just the perfect style of glasses I was looking for! Super happy with my purchase!
My prescription is a complicated one, but Lensabl always comes through with lenses that work beautifully for me.
This was my fourth order from Lensabl. Each and every one has been well done. Progressives, prisms, tints... everything works very well. Highly competent folks. And courteous, too,
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!