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LensablReviews 6,217

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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South Carolina
1 review
0 helpful votes
Follow Alice O.
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The whole ordering process was easy. The lab made sure to get my measurements exact before making the lenses and they came out perfect. I'll be a repeat customer.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Wrong lenses
June 13, 2024

The lenses were lighter than what I ordered and had lens codes etched into the lenses

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Too long
June 13, 2024

I waited two weeks and contacted your company. There was no response about why lab had not finished my glasses. Finally at about 4 weeks after I ordered glasses, the lab said they could not do my prescription in the glass I had ordered. I was compensated $80…. Finally received glasses more than 5 weeks after I ordered them…

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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The site gave clear, easy to follow directions to finalize and order my prescription sunglasses..

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Ok
June 13, 2024

Happy with the product. Slow shipping and poor communication.

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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I have replaced 4 lenses in my frames and they did a great job. They are the only company I would ever order from.

Date of experience: June 3, 2024
New York
2 reviews
0 helpful votes
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Very happy customer. Everything was so easy and quick. This was my second time using Lensabl and I will continue to do so.

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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First time shopper
June 13, 2024

I had some Oakley frames that were in great shape but needed updated Rx lenses made. My local lens makers were reluctant to work with curved (sport) frames such as the Oakleys. I tried Lensabl and got great results. I also received personal response when my frames were received in their shop asking me some particulars for the Rx to be just right. They were very helpful and accommodating for my needs.

Date of experience: June 3, 2024
District of Columbia
1 review
0 helpful votes
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Good product, slow process
June 13, 2024
Updated review

I remember Lensabl as being quicker re my prior experiences -- also it would have been nice
If you've thrown in lenscleaner and cloth given the long wait period. But the sunglasses are very good.

Date of experience: June 3, 2024

Very good!
January 14, 2023
Previous review

Very good!

Date of experience: January 14, 2023
New York
1 review
0 helpful votes
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Great job!
June 13, 2024
Updated review

My old frames were treated very well by your staff. I can't wait to send you my other pairs

Date of experience: June 3, 2024

Simple and easy website
April 22, 2024
Previous review

Simple and easy website.

Date of experience: April 12, 2024
District of Columbia
1 review
0 helpful votes
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Wonderful experience.
June 13, 2024

I placed an order for replacement lenses and the entire process was very easy. The lenses are transitions with a flash mirror and they are well made and look great. I paid the extra $10 for overnight UPS shipping both ways and it was well worth it as the entire process ended up taking just about 2 weeks. I used a 20% off coupon so it was a great deal - they then had a 25% coupon so I ended up ordering another pair with a different color flash mirror. Highly recommend lensabl for replacement lenses to fit in frames you already have.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Very happy with quality
June 13, 2024

I ordered lens replacements and am very happy with the quality and price. They were returned with a cute little triangular case that folds flat when not in use. These are my second set of lens replacements. My only dissatisfaction is the time. The website says you will receive your completed order in about two weeks. On both orders, two weeks elapsed. When I sent an inquiry, it seemed to prompt them to finish the order and I received them a few days later. Despite this, I do plan to place a third order, but at least I will know not to expect it back within two weeks.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Great
June 13, 2024

Love them! Very happy with my experience. Really love the brand of Goodr so happy to have these glasses now.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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More than Expected
June 13, 2024
Updated review

I am so pleased with my new glasses and new lenses purchased from lensable.com. It felt great putting them on for the first time, and seeing everything crystal clear.

Date of experience: June 3, 2024

Easy to follow
May 21, 2024
Previous review

Easy to follow

Date of experience: May 10, 2024
Iowa
2 reviews
0 helpful votes
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High quality lenses
June 13, 2024
Updated review

Lensible makes it easy to get your lenses in your glasses that are high quality and you get them fast.

Date of experience: June 3, 2024

QUICK AND EASY!
November 24, 2022
Previous review

QUICK AND EASY!

Date of experience: November 24, 2022
Colorado
1 review
0 helpful votes
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Wonderful fast service
June 13, 2024

I have used Lensabl several times now and always happy with their service and quality.

Date of experience: June 3, 2024
Iowa
1 review
0 helpful votes
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Flawless
June 13, 2024

Very quick and accurate. I was very please with the overall process.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Well done!
June 13, 2024

Great 👍 Good selection of frames. Quick accurate delivery of final product. Price fantastic.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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I LOVE THEM!
June 13, 2024

These glasses are super nice they look so good I been getting so many compliments on them and they were just the perfect style of glasses I was looking for! Super happy with my purchase!

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Customer Focused
June 12, 2024
Updated review

My prescription is a complicated one, but Lensabl always comes through with lenses that work beautifully for me.

Date of experience: June 2, 2024

One More Time
May 12, 2021
Previous review

This was my fourth order from Lensabl. Each and every one has been well done. Progressives, prisms, tints... everything works very well. Highly competent folks. And courteous, too,

Date of experience: May 12, 2021