LensablReviews 6,217

It took a little longer than I anticipated but the wait was well worth the finished product

Easy to order, just hard to wait for them to arrive!

First time using your company. Very pleases with the result.

Clear and simple instructions sending frames and uploading prescription. Appreciated communication at each step in the process.

I chose to stop sending emails because when I did send one I received a strong email in return telling me to stop sending them.
However, I have received about 15 emails with discounts and everything else for more product. It would be nice of those stopped.

When the glasses finally arrived they were great. They took forever to ship!

Easy to submit! Great process for getting custom lenses!

Ive used Lensabl 3 times now and each time is perfect!

This is my first time to use Lensable. The entire process was very user friendly and I received my new glasses in a timely manner. I am very pleased with the entire experience.

My favorite frames were discontinued. My lenses had become very scratched. I found Lensabl will replace lenses in your frames so I was thrilled. The cost was higher than some other online glasses, but half the price of going to a regular store. The process was easy. I just mailed them my frames & filled out my script on their website. My like new again glasses were returned in a few weeks. They came back in an awesome case with cleaner & cleaning cloth. I would use this site again!

Prescription was right on but the fit of one lens was just a bit loose. Not so much that I think it will fall out, but enough that when I clean the lens I can feel it move.

The amount of time this took was too long for my needs.

Sent in an old pair of frames and a brand new prescription. Sent the prescription exactly even sending a photo of the prescription. Apparently I clicked a button incorrectly on the type of lenses I preferred. When my glasses arrived I could only see out of the top 1/2 inch of the lenses. They said I had ordered incorrectly and in order to replace I would need to repay the entire cost. So I am left with an unusable pair of glasses and am out all the money I paid. This was a total loss for me and I have NO glasses with my new prescription so I'm left wearing my old ones that I can't even see out of. What a disaster!

I shop almost exclusively online and, to be fair, most are excellent, delivering what they promise when they promise it. Lensabl doesn't seem to be in the eyewear/lens business. It's a nice idea but...

When you send in your frames they will go to a place called Duffens Optical, a warehouse in Denver CO, and owned by Essilor Labs of America. The principals and investors in Lensabl are scattered about the country. Easy to find but I'm not going to DOX them. There's nothing wrong with this but if you're expecting prompt attention to your custom, well, I wouldn't.

The problems, many of which are already noted by other customers, including ignoring the prescription's specs of segment height (bifocal location). Turnaround times? Four to Seven working days? Hmmmm...it was seven working days before they even began working on mine. Finally they showed up three weeks after placing the order on 01FEB24 but immediately evident they were useless. Here's where it starts to really fall apart.

Delays built while Lensable communicated with Duffens to see if I was telling the truth. Pretty obvious just looking at the lenses, they were that far off. So much for the meticulous quality assurance. Promised to remake the lenses and send them so I could do the labour and change the lenses myself. Gave a turnaround of 4-7 days. Yep, you got it, not even started yet or, as they say, "still in production." Anyone who has had lenses made same day knows production doesn't mean two weeks. Sigh.

So, we come to my warning. Lensabl isn't going to let go of your money -- your fault, their fault, nobody's fault -- they will flaunt Federal Trade Commission regulations about online orders. I've had to turn it over to American Express.

I haven't done a good Homer in a long time but this qualifies. An optician in the next town over can make the lenses same day and for a little more than half what Lensabl charged me.

If I had gone there I would have glasses but, thanks to Lensabl, I don't. Sure glad I have spares -- made by the VA in less than a week.

"Doh!"

Please be aware before placing an order with Lensabl. I received confirmation my frames were received on January 7 and did not receive part my order until February 22. I am still missing an entire pair of glasses and no one has any idea what happened. I requested a refund after waiting over a month and a half, I was disconnected from customer service and all of a sudden received a shipping confirmation. When I received part of my order, there was an obvious quality issue, it seems as the lab rushed to fill my prescription to avoid a refund…and still I do not have my entire order. Be careful before purchasing from a company where you are not able to speak to someone directly over the phone; I have been passed from person to person, manager to manager through email and chat and am still fighting this. The company will not offer a refund for an order that was not filled and/or has a quality issue. Be careful with this company.

Absolutely terrible. Website says four to seven business days and I finally received my order after EIGHT WEEKS. One of the pairs wasn't done correctly and the other pair was a pair of cheap readers they put my prescription in that kinda looked like the pair I sent it but were a totally different pair of glasses. Customer service is terrible, the phone and chat agents only have access to the same information you do on the website, so you have to wait for an email back to get any real information. I want MY glasses back! Not something that kinda of looks like them you picked up at the pharmacy counter.