LensablReviews 6,217

I was super excited to get the lenses from Lensabl when my glasses broke and purchased new ones.

I got mine back after maybe 2-3 weeks, but was very disappointed to find my left lens came without any prescription. I had to send them back for a redo, and waited another two weeks to finally receive them back. First of all, my original lens were no where to be found. But secondly, I was mostly disappointed with the redo lens. Both my eyes were -4.50, so the lens should be same or similar, but the redo lens was cut way too deep with a sharper angle, which was noticeable when I looked in the mirror.

The customer service was helpful about sending in the redo, but not sympathetic when I told him if I can get my glasses as soon as I can because my old glasses were broken (and also it was their mistake in the first place). He just never responded, nor updated me on the status when I emailed him about the status. I could not follow up or track my redo online because it never showed. I understood about the longer wait time considering what's happening with COVID, but I just wish he updated me with the status. The mail just showed up one day, and good thing I was at work to receive the mail, otherwise I would have to wait another week.

The overall experience was disappointing. I would recommend to friends and family because of its price point and my right lens look great, but I would share my experience and not to expect too much from Lensabl.

The lenses I received are fine, although they seem significantly thicker that other lenses, made of the same index material, that I have on other, similarly shaped and sized frames. The other issue is that I sent my frames in a glasses case that I quite like, and which was not returned with my finished glasses. There was no communication that my case would be discarded, and I am frankly mad to have lost it. Lensabl needs to make it clear that your case will be lost, or just return it.

Due to not only the pandemic but the exhaustive time I usually spend trying on glasses in a store, I decided to try something new. I went to several sites to find frames, only to find they didn't have frames to fit my pupillary distance or were not my style at all. I even did an at-home try-on from another site which led to not liking any of the frames at all. Well, then I found Lensabl, who could not only make my high-prescription special lenses, but could put them in any frame I found. I ordered frames that I didn't try-on or see in person first and sent them off to Lensabl. While it took a bit of time, it honestly didn't take too much longer than my normal place takes with my special lenses. I was able to get the Crizal lenses which I can already tell are doing so much better for my eyes and my high-powered prescription, but also seem clearer for people with astigmatism and doesn't glare as much with the rays we see off lights. The price was great too, even was able to get reimbursed through my vision insurance for over 75% of what they normally cover for lenses (they never cover high-index, so the price didn't surprise me at all). I was pleasantly surprised as well with my two customer service interactions. The first, I had emailed with a copy of my prescription to make sure they could make them and I had an answer only a few hours after they opened (I emailed middle of the night during work). Then I asked for an order status because the screen had been showing 5 days from shipping for over a week. I got an immediate "let me check into this" email reply, and only a few minutes later, I got the updated status that they had found an issue in final inspection and were remaking my lenses because they didn't pass. I'd much rather have them take the extra time to make sure they are perfect and they sure seem to be. I even got a very nice case and a travel size cleaning kit and cloth, something that always costs extra at the store I normally go to. I was highly impressed with the entire process. As someone who has been wearing glasses since they were 7 years old and has been going through the process now for 21 years, this is definitely an awesome place to go. I have told everyone about my experiences as they were truly great.

One of the lens has a couple of gaps between the frame and looking through them at car displays or cell phone is difficult because of the rainbow effect like really cheap sunglasses.

I thought lensbl was a fast turn around but it's close to a month on mine. They failed inspection one time and still came out with gaps which should not have passed.

Overall I can only give a two star but would change it if the gap and rainbow could be fixed

My experience was amazing. The place I got my prescription said they could not put my prescription in my frames. I sent them to lensable and after about a week they came back perfectly in shape. I was very happy about my purchase.

I am absolutely happy with my new glasses. The glasses took a bit of time but I found out that it was because the lenses produced had imperfections and needed to be redone. I appreciated that I was not sent a rushed order and that the lenses were thoroughly tested before sent to me. When I finally did receive it, I was thrilled at how clear the lenses are. Lensabl did a tremendous job and I will look to them for all of my future eyewear needs. If you're having second thoughts, I promise you'll be happy with your product.

I placed my order for Bose Frames Prescription Lenses on August 11th.
They were in the lab and haven't updated for over 2 weeks. After 3 emails, they moved to final inspection, 4 days later, I get a delayed notification that they shipped. I received them September 2nd.

They work great, but I may have ordered the frames too big, which is on me. They even included the lenses that were originally in the Bose Frames. During the whole process, it poked at my patience, hard, for something that I saved for all summer.

I would recommend them, but for people who are not in a hurry to receive them.