LensablReviews 6,217

Since I had full prescription incl measurements for exact frames receiving replacement lenses, it was a simple straight-forward process from beginning to end! That said, an initial estimate of timeframe from returning furnished shipping materials to return would have been useful but, aside from that... an overall GREAT experience! I will uae again and recommend!

My glasses took over 55 days to come back to me and customer service gave excuse after excuse without any reliable estimate. When I finally received the glasses the nose pads were pointed in the wrong direction and rendered my previously fitted frames unwearable. Customer service was unable to adequately assure me that they could put it into original fitting condition and have still failed to give me a refund. Also, the response times are eggregious. All of this is in violation of the Mail, Internet, and Telephone Order Rule and even after being informed, customer service still claims ignorance and fails to follow the Federal Rule.

Love that I found a fairly cheap way to update my childhood glasses from the 90s! The experience was pretty easy. The only problem is the pupillary distance seems a little off, but I bent my frames a little and they seem to be better now. The tracking system is a little wonky too. It said my glasses were completed and awaiting final inspection for a week before they finally shipped. The only truly bummer was that they threw away the case I sent my frames to them in and replaced it with one of theirs. I really wanted that vintage LensCrafters case back, but I'm sure it's long gone by now. Didn't think I had to say I wanted it back. Overall it's nice to have my glasses again and would use them again if I need to.

Nice service too bad the outcome was disappointing. The intermediate part of my progressive lens is about 40% of my vision field. There is about 2mm at the very bottom with my reader prescription. Measured, that's 14mm of mid range fuzzy waste with 2mm useful reading vision. Why such a large intermediate zone? Beats me, but it makes my lenses useless for their purpose. Buy the bifocals. They obviously can't handle the progressive transition.

Ordered a replacement lenses about a month ago and it's yet to be delivered. I emailed (sorry - you can't call them) to follow up and was told it was due to a lab error so my lenses were delayed. Most viable companies that are customer oriented ensure having a decent Quality Control process so as to prevent production delays and respect customer's time. Also, good companies will reach out to customers to inform them about any delays on orders, I had to email to find out. Admittedly, it's a terrible first time experience and I really hope my case isn't their norm.

Waiting many times the "estimated" delivery time. If you expect to receive an order at all you will have to send many emails. They will respond buy telling you that their process is so great that they rejected the lenses repeatedly from their "lab" - meaning the lenses they bought from China at the lowest price possible were flawed. This place is a scam. I thought since I was linked to them by the Bose website they were a quality company - Shame on Bose for allowing this Chinese product flipper to be associated with them!