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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I just received the glasses today nearly 6 weeks after they were ordered.and when I got them they came without the transition lenses I had ordered. I am waiting to hear back from customer service but have little faith they will fix this. What a mess
I had new lenses made for my glasses because I had cataract surgery. I had "mono vision" as the replacement for my natural lenses and wanted a correction for computer use and night driving. The driving correction is fine but to use my new glasses for computer or reading I need to tilt my head back a bit to bring the right eye into focus.The left eye is OK.
Replacement lenses after cataract surgery are partially covered by Medicare but only with contracted insurance companies. Buyers should be advised of this.
I purchased the echo frames from Amazon, which are a pair of glasses with Alexa built in, so I wanted to get prescription lenses so they could be my daily glasses. I went to lenslabl and after an extra 2 weeks after what they told me with no updates or contacts from lenslabl, my lenses arrived incorrect. Because I had already gone to 3 other lens manufacturers that were overpriced or the glass didn't fit in the frame, I returned the frames. I returned them whilst I was in the process of attempting to get a refund for my faulty lenses, because I was about to reach the end of my return time on the frames. Now I've been to 4 different representatives every time I ask for a refund, on the same email reply, and they are still attempting to say that they need pictures of the lenses in the frames to see if there "really is something wrong with the lenses". They have "generously" offered to bend the rules and replace my lenses if they find something wrong with them, but refuse to give me a refund. Do not buy from this website. There are many others that offer comparable prices and better service.
From start to finish, a great experience, i will be ordering again
I switched eye doctors and they couldn't replace the lenses in my ray bans that I love but I hung on to them, and I found this website. I have astigmatism so my lenses are thick but my vision in these now are perfect, and they fit better than they did before! The package they came back in came with a cleaning kit and a cute case for the glasses. This website was more than I expected!
Easy ordering process. Quick turnaround. Great way to update your favorite frames.
Thanks to Jayme in customer services, I was kept up to date. It took longer due to me, pd (pdi distance) wasn't marked. I live my glasses. *******@kiva. Brent for sharing this company.
They gavee me the wrong frames back. Complete waste of times and there's no phone number to call for assistance. Wish I could rate zero stars
Thanks everyone at Lensabl for taking the time to fix my glasses. I'm extremely satisfied with the new lenses. Highly recommend!
This is my first time doing something like this. I have never purchased frames without a prescription. A friend referred me to Lensabl to complete the glasses. I received my glasses yesterday and am very happy with the results. I am so impatient but good things come to those who wait.
I cannot focus properly with these new progressive lenses. I need to have someone contact me to verify. In the meantime, I am taking thse new lenses/glasses to mu Optometrist to verify the prescription
The order process was fine with shipment and delivery. Where things fell short is in the actual lenses. They don't seem to match the prescription I entered so I find myself having spent money for lenses I won't use.
From start to finish, I had an easy solution to updating my computer lenses by Lensabl. I even used a Groupon coupon without any problems. My lenses turned out really nice and I am totally pleased with Lensabl.
The service to provide is excellent and the lens quality is superb. I paid for the quick shipping and I must say it took much longer than I thought. Additionally there is no live customer service you only can email customer service and they get back to it a later date. Once again the lenses are quality it just takes longer than I thought.
I'm really pleased with the service I received from Lensabl. It was half the price of going to my usual eye care place, and just as fast! Customer service was also quick to respond to my question regarding shipping updates. I'll definitely use Lensabl again in the future and recommend to my friends!
I ordered Bose sunglasses with prescription lens.
Glasses took a long time to arrive-over 3 weeks. When they did arrive they did not work. Trying to get this addressed is a hassle since they will refund the frame price but not the lens but who needs some random lens. Trying to get an exchange but it seems I am getting the shaft since nothing worked straight out of the box.
Service was fast and I got to press the 'reset' button on my fave frames! Though the frames weren't that old (2017?), the lens coating was flaking off and causing hazy vision. Thought I'd treat myself and upgrade to Transitions lenses. Love my new indoor/outdoor glasses, which were in my mailbox 12 days after they arrived at the Lensabl lab.
The entire process smooth, clear, and easy to understand. I am very happy with the results. I can't imagine the process being any simpler.
I had a great experience with Lensabl, from the customer service (I was on the fence about the high-index lenses) and the quick shipping times. Love the final product!
Does re-lensing your eyeglass frames work? Heck yeah! My first attempt at re-lensing my favorite eyeglass frames didn't go well. Something was off. I tried several times over three months to wear them for extended time periods before giving up. When my other pair received a scratched lense as I changed out my face mask my problem multiplied. Only then did I address Lensabl the problem with my re-lensed Oakleys. The warranty period was over, but they gave me a fair quote. They corrected the problem with some proper measurements, new lenses for no charge. They work great, my other pair of scratched glasses are going in today for lense replacement. Customer Service was easy to work with and the results are great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members