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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had two frames that I had Lensable put in. The web site was easy to use. The instructions were simple to understand and the entire process took around 2 weeks. I loved all of the options for the lenses and feel they turned out much better than my old pair that were not from them. I will definitely be a returning customer.
Received high quality lenses in my Ray Ban clubmaster frames. I opted for the higher quality lenses with a larger area of sharp focus and I am pleased with the results, quality, and minimal glare. I will definitely use Lensabl the next time I need lenses and will be recommending to friends.
Quick turnaround and quality product. Will use again.
I'm happy with results. Just took longer than expected. At time I expected to receive glasses, I got a email saying the picture for my PD measurement was no good. After uploading another picture, I waited one month instead of the website promise of six business days. Good option if you are not in a hurry.
Customer service very good.
The end result not so much. They got half the lenses correct. Great reading lenses but distance is fuzzy.
I needed lenses for a new pair of frames I bought. The company I bought the frames from didn't do the blue light protection so I purchased just the frames and used Lensabl to fill the prescription. Was very easy and convenient. Would absolutely use this service again in the future.
Lensabl kept me up to date with their process and matched my lenses exactly like I wanted. Would definitely use again in the future. Thanks so much!
After waiting more than six weeks for the sunglasses, I got them, and the lenses don't work for me. The alignment of one eye to the other is off and I get double vision.
Glasses are great, tightened up and cleaned nicely, and my lenses are clear and crisp. Would absolutely buy from you again!
My glasses came back! So excited. Was a little apprehensive of trying this new service but my glasses were so scratched I wasn't going to use them anyway, so I'm really thankful I can use my old faithful frames again with an updated prescription. Lensabl was super communicative throughout the process, letting me know when they received my frames, that I would be refunded if they cracked in the process, asked for consent to move forward with order, and emailed me tracking info and to let me know when they arrived. Super cute messaging and feels like a luxury service with eco values. Will use again. Have already recommended to a friend. Thanks Lensabl team, please keep this level of service and quality! It was a great consumer experience.
Pleasantly surprised of my first experience with Lensabl. Was a bit skeptical at first but exceeded all my expectations. Quality and presentation were excellent.
A customer should never be told to read the fine print when orders are not completed on time, and when there has been almost no communication about their order. To have a no refunds under any circumstance policy is a dead stop for any customer. I was supposed to receive my order in 4-7 business days and it took almost a month. I was told that no order would ever be refunded because "they are a startup."
If I had not been overly proactive in my communication, I would have received zero info and my lenses would still be in production.
When I called for a specific update I was hung up on and blocked on your Facebook page.
No one ever called me back, told me status, nothing.
This company is nothing but a lenscrafters manufacturing agreement with literally zero customer support. If they have a dozen employees I would be shocked.
I am filing an official complaint with the BBB. This "company" should not be in business.
With aging eyes, I was in shock when my ophthalmologists changed my progressive prescription with added prism adjustments. Less than a year ago I had "invested" more than several thousand dollars in new glasses and sunglasses. I searched the web and found Lensable that offered to update my lenses for less than half of the cost my local optical salon was quoting. I was still nervous about paying upfront and mailing my Tom Ford's trusting that they would come back to me with a prescription that would solve my vision issues. My first wow from Lensable was that the mailing label they gave provided UPS overnight service. I place the glasses in UPS care at 5:00 PM on the East Coast and got a confirmation that they were delivered to Lensable the next morning. Then I was further impressed that their Customer Service team stayed in constant contact with me advising exactly where they were in the course of completing my order. When in less than a week they emailed me a notice of shipment, I receive the package the next morning at 10:00 AM. Drum roll... AND THEY ARE ABSOLUTELY PERFECT. Bye-bye optical salon. Lensabl is on my vision team permanently. Thank you!
Lenses don't fit properly in my frames. I sent it back to them for a fix. They came back and still pop out of the frame. Had a good experience with them a couple years ago but things have apparently changed dramatically since then. Just terrible.
The quality of the glasses seem good. Yet, they did a poor job on the schedule and communications. The estimates of the times were inaccurate and they constantly gave me inaccurate updates.
I ordered the eye glasses and they took more than 30 days to get the glasses after chasing and finally got my frames and glasses. I am happy as they took time to provide quality product it would be great if they are more proactive in communicating to customer about the progress their website progress is not giving much information. In my case it was showing 6 business days for more than 20 days.
My reading glasses are great! I do wish the turn - a - round was a bit faster but the price and quality is excellent. Thank you.
I paid for my frames and lens. I only received the lens. Where are my Bose frames?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members