On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love this company, but seemed to take a long time to get my lenses.
Took way to long almost 4 months to get it done. Otherwise communication with me was very good
This was my first purchase at Lensabl, and I was seeking lenses for new frames I'd acquired. I found the website easy to navigate, the process of mailing my frames to Lensabl was simple, the turnaround time relatively quick, and the product fantastic! Thank you!
The convenience of Lensabl is great. This is my second order now after buying a new pair of frames. Recommend giving it a try.
Easy from start to finish. Great quality. Very happy with progressive lenses
Ordering was easy but i got the wrong product and it took way longer then it was advertised
I didn't think it was necessary to read what frames were eligible or not, my fault. And found Swissflex frames are not doable. Sent another pair instead and have to find a place that accepts the Swissflex frames.
My prescription changed and I needed new lenses. The eye doctor was going to charge quite a bit to switch my lenses which are only a year old. So glad Lensabl could do this for much less and get them back to me very quickly. A very simple and seamless process.
Just sent my 4th pair of frames for lenses. Previous experiences have been good. The latest lenses they lowered the progressive line from my previous lenses, which they had. Not sure why they decided to do that. At least contact me about it.
Ever since the first pair of glasses I've sent off to you all I've been in love! The service is great and the customer support is wonderful! I will keep on doing business with you all cause you provide outstanding service and amazing quality.
I ordered mirrored sunglasses. You can see straight through the lenses. Every pair of mirrored sunglasses I have ever seen are not see-through. Waiting to hear back. They should have a customer service phone number. At least for people who have already paid and placed orders.
I am very pleased with my new lenses and the care that was taken putting them into my frames (which were somewhat delicate). Customer service also responded to all of my questions! Thank you for your service and the reasonable pricing.
Ordered early September and submitted the prescription order for the Bose sunglasses. Turns out I messed up the PD process and had to take the picture again, which delayed the bbn order 48hrs. The site says it takes 4-6 days to manufacture and then 2-5 days on shipping. Our lenses failed inspection and they started all over again. Didnt call us, email us, text, send a carrier pigeon to tell us that, just presumed we would call in, I guess. Promised to send them expedited shipping when completed. 2 weeks later the status is the same and they failed again. Also, no call, text, and the site that has the status when you log in, doesn't update either. Horrible experience. We got the glasses today. They look and feel awesome, lenses are high quality, but man, you have to work on the communication because it is beyond awful.
I had a pair of new Mykita's which at a regular shop would have cost me $600+ for the prescription alone. I found Lensabl and crossed my fingers. They didn't disappoint. It took a little longer than I expected but when I did receive them the prescription was perfect plus I saved over $400. I highly recommend them.
The requested shipping box took longer than expected (3 weeks) but the outgoing shipment reached Lensable in about 4 days. Once received I got it back in about 8 business days! Much sooner than I expected. Used a Groupon for this purchase and it is a great deal for progressive lenses. I can see clearly now!
Thanks Lensable!
I purchased frames from a fancy retailer in NYC and loved them so so much, but after a couple of years the lenses started to get scratches. I found lensable as a perfect opportunity to keep my frames but get clean new lenses. Once I had them sent off it only took a few weeks to get them back and they are just PERFECT. I even think the lab tightened up the frames because they fit so much better now.
The lenses are okay, but it took 1 month to get my glasses back - and only after I inquired about them - with a lame explanation and no apology. No information on ordering with expected delivery period. Why did I bother to pay for expedited shipping?
I updated my original request from single vision to progressive lens via an email and the return email said I would be contacted within 48 hours. That did not happen, so I expected the situation was resolved. Well, the glasses showed up today and they are single vision. I cannot ware them. They are useless to me. Please contact me.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members