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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
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Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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So easy - my wife will be sending in frames as well.
These are my second pair of lens replacements forms Lensabl and they came out great. 4 instead of 5 stars only because the side arms come back stretched out each time but with plastic frames I just go locally to get them reshaped.
I had new lenses added to a pair of frames I already had and could not be more pleased with the service I received from Lensabl. The process was very easy and the email conversations I had all went very smoothly; everyone I had contact with was very nice and professional. The new lenses are great and they did a perfect job with my prescription.
Ordered my glasses, they came incorrect. Sent them back, Lensabl held them for weeks without fixing them. Kept checking in with updates. Slow responding customer service said the lab had to recreate them because they were made incorrect again. Finally received them after letting them know I would post on reviews of the thread of emails back and forth of them stalling to fufill my order. Meanwhile I didn't have any glasses. What considerate company does that without a good reason? I get errors or mistakes are made but it was literally a couple months from the first order, to me actually receiving glasses that were correct. The finished product it good, it just took way too long and the responsiveness of customer service is disappointing.
I uploaded my prescription on Aug. 10th, 2020 and received my glasses on Sept 30,2020. You found a flaw in my lenses and had to make a new pair, it happens and that is acceptable. I had to call you after 3 weeks to find out about the delay and never received a call or email to advise me that my order would be delayed. If you promise 10 days on the original order why did it take 8 weeks to complete my order? In the meantime I received emails about following you on Facebook and the rest? The quality of the glasses is as represented but your customer service is terrible. I won't be doing any further business with you.
Glasses were delayed twice, returned damages and both with incorrect lens tint color. Requested a full refund, immediately.
Bose glasses arrived Friday. Left lens is blurry and must be replaced.
My Wayfarer 2 frames were delivered with reading lenses with high style - The time frame of return, the packaging, and the quality of the work really impressed me - Worth it! Will use you again for my next pair - Thank you.
It took a very long time to be delivered, however, the quality of the lenses was superior to many I've seen before. The prescription was perfect, gradient, darkening in sunlight and weight. The Bose audio and operation was also great
I sent in my beloved Coach frames with my computer/occupational prescription and got fabulous Blue light blocking glasses back! I can see my computer so clearly now. No more tilting my head up with my old bi-focals and my eyes feel less strained and tired. Got my glasses back so fast I'm thrilled!
Love my new glasses. Used my favorite pair of sunglasses for a frame. Now I have glasses that transition into sunglasses and am so excited about it. Took about 3 weeks to receive it. I only wish they got make the lenses were a little thinner. They're a little thicker than my other pair and both were ordered progressive.
Fast professional & very easy! My package arrived in record time. The glasses & lenses are perfect
Ordering was easy it took 5 weeks to get was longer than expected, received them in great shape and look but the prescription was not bifocals it was just my distance prescription. I sent email to get corrected.
Lendable did a great job custom fitting prescription lens on my sport frames.
Good communication throughout the order.
Thanks
The lenses were perfect and it was so easy to send in my frames!
I don't know how this company stay in business with no way of contacting them by phone. Glasses took longer that expected to deliver because of manufacturing flaws in lenses. Just poor communication. Bose may need to find another vendor to fill prescription lenses.
I have already ordered something with Lensabl before so I knew the glasses would take longer than the 6 business days delivery. So this time I didn't worry about the wait. But the product has been good both times so if the product goes back to production don't worry too much. I would only worry if nothing has changed after about 3 weeks.
I ordered a progressive lens with a tested prescription which had been used, and verified to be adequate. However, I am unable to read with these lenses. It seems that the prescription was not correctly applied to these lenses. I need to return this eyeglasses for a redo.
Please let me know what to do.
It took about 2 weeks from ordering new lenses until I had my glasses back with new lenses in them, which is pretty impressive with them mailing me a box to put them in and sending it back to me. Everything was very quick, easy, and professional. I highly recommend! I will definitely be using them again in the future.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!