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LensablReviews 6,217

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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District of Columbia
1 review
0 helpful votes
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Excellent!
October 6, 2020

So easy - my wife will be sending in frames as well.

Date of experience: October 6, 2020
Nebraska
1 review
0 helpful votes
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Love
October 5, 2020

These are my second pair of lens replacements forms Lensabl and they came out great. 4 instead of 5 stars only because the side arms come back stretched out each time but with plastic frames I just go locally to get them reshaped.

Date of experience: October 5, 2020
Mississippi
1 review
0 helpful votes
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News lenses
October 5, 2020

I had new lenses added to a pair of frames I already had and could not be more pleased with the service I received from Lensabl. The process was very easy and the email conversations I had all went very smoothly; everyone I had contact with was very nice and professional. The new lenses are great and they did a perfect job with my prescription.

Date of experience: October 5, 2020
California
1 review
0 helpful votes
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First they said there was a problem with the lenses then I had to send my glasses back because they forgot the AR coating. Waiting for them to be sent back

Date of experience: October 5, 2020
California
2 reviews
0 helpful votes
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Ordered my glasses, they came incorrect. Sent them back, Lensabl held them for weeks without fixing them. Kept checking in with updates. Slow responding customer service said the lab had to recreate them because they were made incorrect again. Finally received them after letting them know I would post on reviews of the thread of emails back and forth of them stalling to fufill my order. Meanwhile I didn't have any glasses. What considerate company does that without a good reason? I get errors or mistakes are made but it was literally a couple months from the first order, to me actually receiving glasses that were correct. The finished product it good, it just took way too long and the responsiveness of customer service is disappointing.

Date of experience: October 5, 2020
California
1 review
0 helpful votes
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Need Improvement
November 4, 2020

I uploaded my prescription on Aug. 10th, 2020 and received my glasses on Sept 30,2020. You found a flaw in my lenses and had to make a new pair, it happens and that is acceptable. I had to call you after 3 weeks to find out about the delay and never received a call or email to advise me that my order would be delayed. If you promise 10 days on the original order why did it take 8 weeks to complete my order? In the meantime I received emails about following you on Facebook and the rest? The quality of the glasses is as represented but your customer service is terrible. I won't be doing any further business with you.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 5, 2020
California
1 review
0 helpful votes
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Would give less stars if possible.
November 3, 2020

Glasses were delayed twice, returned damages and both with incorrect lens tint color. Requested a full refund, immediately.

Date of experience: October 4, 2020
Florida
1 review
0 helpful votes
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One lens not correct
November 3, 2020

Bose glasses arrived Friday. Left lens is blurry and must be replaced.

Date of experience: October 4, 2020
New Jersey
1 review
0 helpful votes
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Mission accomplished
October 4, 2020

My Wayfarer 2 frames were delivered with reading lenses with high style - The time frame of return, the packaging, and the quality of the work really impressed me - Worth it! Will use you again for my next pair - Thank you.

Date of experience: October 4, 2020
Oregon
1 review
0 helpful votes
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Long time to deliver, worth it
October 3, 2020

It took a very long time to be delivered, however, the quality of the lenses was superior to many I've seen before. The prescription was perfect, gradient, darkening in sunlight and weight. The Bose audio and operation was also great

Date of experience: October 3, 2020
Michigan
1 review
0 helpful votes
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I sent in my beloved Coach frames with my computer/occupational prescription and got fabulous Blue light blocking glasses back! I can see my computer so clearly now. No more tilting my head up with my old bi-focals and my eyes feel less strained and tired. Got my glasses back so fast I'm thrilled!

Date of experience: October 3, 2020
California
1 review
0 helpful votes
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Love my new look
October 3, 2020

Love my new glasses. Used my favorite pair of sunglasses for a frame. Now I have glasses that transition into sunglasses and am so excited about it. Took about 3 weeks to receive it. I only wish they got make the lenses were a little thinner. They're a little thicker than my other pair and both were ordered progressive.

Date of experience: October 3, 2020
New York
1 review
0 helpful votes
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Great job highly recommend
October 3, 2020

Fast professional & very easy! My package arrived in record time. The glasses & lenses are perfect

Date of experience: October 3, 2020
Maryland
2 reviews
0 helpful votes
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Order for Glasses
October 3, 2020

Ordering was easy it took 5 weeks to get was longer than expected, received them in great shape and look but the prescription was not bifocals it was just my distance prescription. I sent email to get corrected.

Date of experience: October 3, 2020
Washington
1 review
0 helpful votes
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Quality custom lens
October 2, 2020

Lendable did a great job custom fitting prescription lens on my sport frames.
Good communication throughout the order.
Thanks

Date of experience: October 2, 2020
Louisiana
1 review
0 helpful votes
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The lenses were perfect and it was so easy to send in my frames!

Date of experience: October 2, 2020
Arkansas
1 review
0 helpful votes
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Poor communication
November 1, 2020

I don't know how this company stay in business with no way of contacting them by phone. Glasses took longer that expected to deliver because of manufacturing flaws in lenses. Just poor communication. Bose may need to find another vendor to fill prescription lenses.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2020
Texas
1 review
0 helpful votes
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I have already ordered something with Lensabl before so I knew the glasses would take longer than the 6 business days delivery. So this time I didn't worry about the wait. But the product has been good both times so if the product goes back to production don't worry too much. I would only worry if nothing has changed after about 3 weeks.

Date of experience: October 2, 2020
California
1 review
0 helpful votes
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I ordered a progressive lens with a tested prescription which had been used, and verified to be adequate. However, I am unable to read with these lenses. It seems that the prescription was not correctly applied to these lenses. I need to return this eyeglasses for a redo.

Please let me know what to do.

Date of experience: October 2, 2020
Tennessee
1 review
0 helpful votes
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Great quality, fast service
October 2, 2020

It took about 2 weeks from ordering new lenses until I had my glasses back with new lenses in them, which is pretty impressive with them mailing me a box to put them in and sending it back to me. Everything was very quick, easy, and professional. I highly recommend! I will definitely be using them again in the future.

Date of experience: October 2, 2020