LensablReviews 6,217

Well, my experience was not excellent, but it was convenient...

First things that i found positive; user friendly website and online interface. Prompt mail response to and from. The turn around time was not important to me...

Great remote customer service, something most consumers are comfortable with today.

However, i made an error as a new customer in that i did not review or emphasize or consult CS to find out about my eye glass prescription that included transition bi-focals for reading up close. The long-distance vision is great, but there is no reading ability in the nice frames i wanted to use again.

And i think i included a note in my order about replacing the nose piece to match one or the other.

Conclusion: easy instructions for packaging and shipping the frames, and convenient turn around time. The other issues seemed to be something i was not diligent in clarification...

Saude!

Well it took 3 weeks when I paid extra for overnight service. I had not included the pupil distance(pd) in the original order, but I was never originally asked for it. The glasses were finished last week, but they supposedly were delivered yesterday. I won't know for sure before next week because we are on vacation and I had ordered this with the thought I'd have them before we left. No one ever emailed me back either. When I asked someone in a chat online this past Monday, they could tell me nothing except that they were still at the lab.

I'm using very understanding about these things, however this experience is been very disappointing. There was some confusion on the website when I was ordering my classes as to what type of prescription lenses would be included with the tenor frames based on website. I was simply ordering the tenor frames with additional cost but the lenses didn't show up. I don't know I was very confused, I had requested lenses the G 15 tinted lenses with polarized coating... And Bose tenor frames that took my total up to over $700. I then found a discount code that allowed me to take $100 off. I was super excited I placed the order and then I waited and waited and waited. As I logged in to check on the prescription sunglasses, it simply said arrived at lab working on your order – this was the status for at least 4 weeks. When I emailed support to check on the status of the order. The next day the glasses shipped. No communication. When they arrived they had clear prescription lenses and no additional documentation about how to get support other than to go to the website. I purchased prescription sunglasses from other vendors and and had a much more positive experience. As soon as the glasses arrived I reached out to support that was yesterday and I still don't have any response. I would like to think that this company will work with me to resolve this issue but based on the communication so far I'm very concerned. Unless Lensabl rectifies this I'm going to have to spread the word about the poor communication and poor service delivery. I understand I'm a consumer I may have made a mistake, but at least we should confirm the final order before stepping or ask questions any doubt I'm extremely disappointed and I'm concerned I may have wasted 600 and some odd dollars on goofy looking regular glasses. (I even purchased the extended warranty!)

Order was placed on Aug 27,2020 and did not receive the lenses until October 17,2020. I would be okay with that except that even though I purchased the top-of-the-line lens option - 1.74 high-index, Crizal Prevencia AR - the lenses are much thicker than my 1.74 lenses I got from WarbyParker. Can someone contact me regarding this issue as it does not seem to me that I received a 1.74 high-index lense. How can they be so much thicker than my other 1.74 lenses? Thank you for your help. Order # *******.