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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Truly a fantastic experience. Everything you said would occur did, in a seamless and expedient manner. Form the ease of sending in the glasses to the elegant boxed they were returned in, (with the amazing quality of the lens and workmanship in between) this was a superb transaction.
Easy process and good prices. Turnaround time was quick and my new lenses are great.
Top notch service. I received my glasses back quicker than I thought. So nice to have my favorite pair of glasses back on my face.
This company does a GREAT job, sent my glasses in for new lenses, they were sent back in about 3 weeks and look great
I have lost count how many new pairs of frames I have had lensabl place new lenses in. But I am at 14+ pairs at this point. I guess that will say everything I need to say. I keep coming back because lensabl offers the best lenses for your buck. Their turn around time is great, and I love I can do everything from the comfort of my home. Thanks lensabl!
Several other vendors said, "Cant do those kinds of frames." No so fast my friend. I sent my frames in with little expectation. Wow! Fast, professional, spot on. You made me happy I can once again use my favorite frames.
Yeah, was a bit skeptical when the price here was literally 1/5 of my optometrist's office. These were custom-cut, drilled, rimless, polished edge lenses in a titanium wire frame... and they are perfect!
The first pair of glasses was my rimless silhouettes and they came back with The frame slightly Bent and they never fit the same. Second pair of glasses The bifocal Line is in the center of the glasses and cause discomfort and even headaches. The most recent pair are my Ray-Ban Wayfair which fitted my face really good so much so That I invest and had new lenses put in them. I am really disappointed because they came back with the arms stretched away from my face which caused a loose fit and the glass to slip off.
From the day of the order till the day I received my prescription, it took more than 4 weeks. The website interface is poor, at times I would upload my prescription and the website would not indicate the update. They updated the status of the order from received to ready for shipping at the three week mark, only to revert back to received a day later. I won't be using the absolute garbage service again.
Easy to use site. They are very responsive on any questions that you have. Great timely service. Glasses were received in perfect condition and great packaging.
They did Good work. Thanks to a Groupon, it was a good value.
I've wanted to replace lenses in a pair of favorite glasses for a long time, but Costco (where I go for appts, lenses, etc.) will not put new lenses in old frames. Very pleased with service from Lensable and the eyeglasses look and feel terrific.
I sent a designer pair of frames to Lensabl. They conscientiously sent me a disclaimer about caring for them but they were returned to me with my new prescription in mint condition. We had to do multiple takes on my photos because I just couldn't get it right! Lol... but they assigned a representative to me who was patient and answered all of my questions to my complete satisfaction. The turnaround time was quite good considering I had to return the glasses to them for corrections. The finished product is excellent! This was my first time using this type of service for my prescription glasses and I am very happy with the results
I was a bit disappointed it took more than a month to complete my order, and when i received my lens it did not fit to the frame, so i had to send it back theres a lil bit of blemish in the side but im ok with it dont wanna send it back again.
The ordering was smooth, and after 2 weeks I sent an email inquiring, then I got back they needed another measurement.
I sent the measurement, didn't hear anything for 4 weeks, then got informed they couldn't find my frames, got a note they found them and they didn't expedite my order, and it was another 2 weeks.
If you don't care how long it takes, I have no issue so far with the lenses, but I won't be utilizing this company nor recommending them.
First my problem is with the Bose frames themselves I use 140mm size frames for my big head so the do squeeze my temples but makes it very uncomfortable to year for long periods of them as far as vision great job but haven't been able to year then long enough to give you a better review
I tried Lensabl as an option to avoid having to go to the optometrist's office in order to minimize exposure to COVID. The service is great, simple and courteous, however, when my lenses were received I could not wear them as they were completely out of focus, actually it felt like it was a completely different formula than what I use. I guess I will have to visit my optometrist after all to get this fixed.
I ordered contacts, lens replacement for a pair of glasses I already owned and a pair of prescription sunglasses. My contacts I had no issues with. Once they verified my prescription they shipped very quickly and it took little time for me to receive them. As far as placing the order for the glasses everything was easy to use and the descriptions for the steps were useful. However, it took a fair amount of time for everything to be made and shipped. Also, I had to email the company about sending me a box to ship back the frames I wanted my new lenses put into nearly a month after placing the order. It then took over a week for me to receive that box, and by that time they had already shipped both my sunglasses and regular glasses. Even tho I had ordered replacement frames for lenses I already owned, they didn't contact me to verify that's what I still wanted since everything was ready to ship. They just went ahead and put my lenses in random frames I did not order. Thankfully the frames they sent I don't hate and will wear, but now I have a set of glasses I don't care for and old glasses that needed new lenses which they don't have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members