LensablReviews 6,217

First of all - the lenses I ultimately received were great. However, it took 2 WHOLE WEEKS to receive them. Supposedly, they were delayed because the lab found imperfections in the lenses that they crafted during their first round. And they didn't give me an update until I emailed them directly, which they also responded late to. I needed these lenses and glasses back since I work behind a computer all day, and because I didn't have my glasses, I had to take days off (unfortunately I get headaches when I don't wear my glasses in front of a computer). This past week and so was a nightmare when it came to working. Also, they didn't send me back my original case that I sent the glasses in (Tom Ford brand). Feel free to order from Lensabl, just be aware you might not get your glasses back for a while :(

I thought that I was going to be a repeat Lensabl customer because I have tons of sunglasses that I'd like to get prescription lenses for, but after my experience with the eyeglass lenses that I got, it feels very unlikely. The focal point is totally off on my lenses(not to mention way thicker and more glare than I expected) so it's incredibly disorienting and frankly slightly dangerous to drive at night with them which is a problem because I only wear glasses. I sent them back in to "get tested by the lab" to see what happened there. It took 4-7 days for them to even start that and then I specifically confirmed with the customer service rep that they would reconnect with me before sending them back so that we could agree on a resolution. Nope. They just sent them back with no explanation of what the lab found and no resolution on my end. Instead, I'm stuck with a pair of glasses where I have the worst vision I've ever experienced in my ~20+ years as a glasses wearer and a couple of hundred dollars poorer. To make things worse, I haven't been able to get a response from customer service for almost 7 days and there's no phone line to call into so I'm at their mercy and whim to respond.

Do yourself a favor... go with another company. The branding is great with Lensabl but the quality and customer service are NOT which is really what matters at the end of the day.

I'm happy to report that my experience with Lensabl has been really positive. Not only am I very pleased with the new, high quality lenses that Lensabl created for my frames; what is more, I'm seriously impressed with the company's commitment to quality control. When I hadn't received my glasses after a couple of weeks, I emailed Lensabl to see if there was a problem. It turned out that Lensabl's inspectors caught a defect in the lenses that had been fabricated initially, and sent them back for correction. When my glasses did arrive, they worked perfectly, and so I'm doubly grateful that Lensabl took the time and trouble to inspect their product before sending it to me--saving me the step of having to ask for a correction myself. Thank you, and I will be spreading the word to friends and family about your top-notch service.

I had to reach out to Lensabl several times. Each time I was given a different estimate which would not be met so I would need to reach out again. I finally got my glasses back, almost two months later, and they are completely unwearable. The lenses are far thicker than any I have ever encountered - this not only makes the glasses look ridiculous, but they are incredibly heavy and uncomfortable on my face. No one informed me the lenses would be this thick, even during all of the back and forth emails. Had I known the lenses would be like this I would have requested non-prescription lenses be put in so I could wear them with contacts. Instead, after far too much time, I'm left with unwearable glasses. I do not recommend Lensabl.

Even though the Lensabl Customer Care team and Opticians were very nice, sincere and supportive, the company just couldn't correctly make my progressive lenses - even after 4 tries over 2 full months duration, two tries of which were rejected by their own Quality Department. I believe that it was due to their inability to truly measure correctly for progressive lenses - it's likely that I will always want to go to a live, person-to-person fitting for progressives with a reading area at the bottom of the lenses.