On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The company was very detailed with their products. They were easy to work with and the delivery/turnaround time was fast. I was finally able to have a set of custom lenses with the tint that I desired. I am already working on another pair.
Second time using Lensabl and looking forward to the third. Thanks so much.
Lens replacement went without a hitch.
Good job! Thank you!
I sent them my grandfather's antique frames that no local shops would touch because it was so unusual, and they fixed it right up with new lenses.
Great Job!
Loved the online process! Easy, clear (no pun intended) and fast process. Loved how my glasses and frames were packaged with a lens cloth and cleanser, and case. Much less expensive than what my optometrist was charging me. FSA approved. Sweet!
Just I put title excellent job coz especially boss audio frames tempo i tried some other optics but everybody says its not possible to put prescription glasses on that particular frame but I got right place. Thanks
I have a complex prescription and ordered progressive lenses for my favorite Lindberg Air Titanium frame. I am very pleased with the quality and fitment of the lenses. I will never purchase from a brick and mortar optician again.
Hi guys.
I received my Order # *******-REDO on Friday the 6th. Thank you. Unfortunately, I do not have good news.
The left lens is gives me blurred distance vision. The reading portion of the lens is OK. The right lens is OK in both reading and distance vision. Additionally, the cutting of the lenses to fit into the frame is not high quality fit and finish. I cannot wear them. I am confused why we are having so much difficulty with these lenses. On the 3 or 4 previous prescription lenses that you have made for me, I have had no problem.
Here is my spin on the situation. These frames have been in your lab for almost 2 months total. Delay after delay. I know that they are complicated lenses but you told me that you could complete them. I am loosing confidence in your ability to complete these lenses. My preference would be to send the lenses back to you and get a refund. Although if you want to take one more attempt to get it right, I would agree. However if you want one more try I will ask you to live up to your advertising of "lens production is about 4-7 business days." I leave the decision to you. After this we will part ways as friends.
For what it is worth, I did take the lenses and frames to a local optical shop on Friday and asked them to take a look. They checked the measurements and their comment was that if the lenses were theirs, they would send them back to the lab.
All the best,
Ralph
I have sent 4 frames to Lensabl within the past 2 years. I will never go to a retail store again. Perfect every time and I need Progressive Lenses!
Would use Lensabl again and will recommend to my friends. Thank you!
This was my second time ordering replacement lenses for my drill mount frames. From the customer service, to the order process, to the product itself... absolutely flawless... both times!
I'm convinced this is THE place to buy lenses.
My lenses were scratched on a pair of Willaim Painter sunglasses (who don't offer replacement lenses). Lensabl sent them back with new lenses looking better than new.
I sent my stoggles to lensabl to get prescription lenses put in and they did great and speedy work. Not only that, they returned my glasses with a cleaning kit and a really great case! 100% would use their services again.
I have had lenses replaced in 6 different frames - 3 at a time. The process is so easy it is almost too easy. My new lenses are great and I have recommended Lensabl to others. Do not hesitate to use them.
Get the prescription to company through the website was difficult. But once I chatted with rep everything was smooth sailing!
Lensabl bent my frames so badly I could not wear them. Customer service was nice and helpful and when I mailed the glasses back to Lensabl, they did straighten the frames. However, the shape is still much different from original, meaning they my glasses no longer fit my face and are unwearable.
Easy to use, saved me some money, and timely delivery. Will highly recommend to others.
I wanted to put new lenses in my frames, and so I sent them in with all of my information. I expected it to take a little over two weeks with shipping and covid but I had them back in about a week. I got emails for almost every step too. Not only that but they fit and are as clear as a bell. I love them so much. Thank you
It was a little difficult at first, but i got the hang of it. The quality of the glasses is perfect wouldnt change a think thank you
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members