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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Awesome! Easy, prescription pic uploaded, box arrived to ship to them, I tracked it and arrived perfect!
This was the first time I've tried an online service like this and it was much more pleasant than I ever expected. I will definitely use them again.
Trouble initially because of quality control... but glasses finally arrived... very happy with both pair... needed something that prevented glare and these(day and night) glasses are great.
Grabbed a Groupon to replace my husband's lenses in a pair of frames he loved. While the price was good, the turnaround was very slow, lenses returned more worn than when sent. Had to log in to Lensabl to get updates, if any because they don't email you. Really not sure I'd go back.
Customer service is fantastic. They took care of all my questions and requests to my 100% satisfaction. I highly recommend them and will use them again.
I was excited to find out that I could keep my frames and update my lenses. The process was easy and didn't take too long considering everything going on. My only issue is that I upgraded to a premium anti-reflective coating and I don't think it's really worth the extra money I paid for it
Took some additional time due to the current pandemic environment but they communicated well around progress and delivered when they said they expected to do so. What more can you ask for a client experience? Loved working with them and will do so again in the future!
This is my second time with lensabl. And I love the lenses. However, this time, the frame has some strange marks that look like it was scraped. Im not sure what caused them during the lens changing process. Im happy to send pictures if needed
I had cataract surgery some years ago in both eyes and ended up having to wear reading glasses for close work. I had an old pair of glasses that were really nice frames compared to the drugstore reading glasses and wondered if I could get someone to swap out my old lenses and replace with reading glasses strength lenses. I found Lensabl in my Google search and I was completely impressed with the whole operation and final product - my nice old frames that are now my stylish new reading glasses!
The service was quick, simple, and effective. However they did not take note of my specific request to tighten my glasses which is why they are not a 5 star service.
After more than two weeks, my glasses finally arrived, but the timeline alone is not what frustrates me. The biggest frustration was Lensabl's complete lack of communication or status updates. From the day my glasses arrived at their facility to the day they shipped, it said "expected to ship in 5 business days." I emailed to request an update on October 27. On Oct. 28, Lensabl replied that my glasses were expected to ship in 3-5 business days. They shipped on Nov. 6, seven business days later. This is a case of setting high expectations and under-delivering. I suggest that instead Lensabl under-promise and over-deliver. All that said, my glasses themselves are great. The lenses are beautiful, clear, and sharp. And they send them back in a beautiful, collapsible case that is much handier than a regular case.
This is the second time that I've used their services and while the product is good the customer service and delivery time is terrible. The only way to talk to someone is via email and it usually is 24 hours or more before you get an answer back from a question. Also these glasses took almost 2 months to receive.
Bad customer service and a months delay to receive spectacles, could have provided a better discount for inconvenience caused
I ordered lens for my sunglasses from Bose. I ordered the gold mirror option. When the lens came, their mirror color was ridiculous and it wasn't even completely a mirror coating.
I wasn't able to see clearly so I took it to my doctor to get it checked. He told me that the prescription was incorrect and it was more than he prescribed to me. I wasn't able to read the fourth line from the top during my eye test with that sunglass. Please see my doctors email to me when I said they are not refunding or remaking it.
So I asked Lensabl to fix it. They told me that they can't refund the amount to me because I am the one who is not able to "adapt" to their lens. They are just fraud.
Due to all this, when I checked my credit card statement, I noticed that they had charged me an extra $21.95 separately without explanation.
These guys are just fraud and keep away from them.
I had frames that my optician no longer offered that I really like. I got a new pair that are OK so I wouldn't be without glasses and sent my frames and prescription to Lensabl. The process takes a little while but not too long if you have something to wear in the meantime. I received my glasses back with my new lenses and they are progressives and everything is as it should be with them. I'm am completely satisfied with what I received from Lensabl.
The progressives in my glasses are not good. I got a pair with the same problem before I purchased these. To correct this, I upgraded to what was supposed to be a larger progressive base, but it is the same as the first pair I ordered. Other than this, everything was great. But the bad progressives are not worth me buying any more product from Lensable. If you can improve the progressive feature, I would come back.
I sent my frames in around Oct 5 and cancelled my order about Nov 5. Very little communication. PD measures were apparently unsuitable but no one bothered to tell me and so everything just stopped.
Had prescription bose frames made and can see perfectly. My order came with regular lens and sunglasses lenses ti my surprise. My only quip is that the process of them being made went on longer than estimated. My order was supposed to come about a 1 or 2 weeks ago but came late.
Great. Very straight forward. Quick service. Would definitely recommend and will use again.
Great job, Lansabl! Love them, as usual, except the fact they didn't inform me they received my. Impeccable job. Love them, Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members