LensablReviews 6,217

This was an awesome way to get our lenses prescription filled. I sent my husband's and my frames and in less than 2 weeks we got our glasses back. We are so impressed with the turn around time that we are sending in our old frames to have the lenses replaced.

I sent the glasses in to Lensabl on the 9th of October, they were received on October 13th and showed the 6 days to complete. After 8 days I contacted the company to find out that they could not insert the type of lens I ordered and had to use a different one and it would cost an additional $30 (No one bothered to contact me to tell me this). I told them to go ahead and charge me and please put a rush on the order. I paid the $30 the same day and after another 7 days I kept noticing there was no progression on the lens, kept showing 6 days to completion. Contacted them again after another 8 days asking why aren't the lens being done, they said they had not heard back from me, fortunately I kept the email string to show we had talked and the payment was made the same day, I asked again could they rush the order since so much time had already passed. Another 6 days passed with a status on my lens still showing 6 days and I contacted them again and request to rush the order, I was told there were layers of checks that the lab had to go through. I finally received my glasses November 12th. When I received my glasses, they kept my lens that came out the glasses which are replacement sunglasses lens. I'm done with this company. Beyond all this, I used a Groupon but could not use the 15% at the same time which they offered me. I only used this company because Bose recommended them for prescription lens for their Tempo glasses.

This company is hot, steaming garbage. First, my frames were delayed - but the company didn't reach out to explain why. When I got in touch, they told me they couldn't make the lenses in the material I ordered and paid for. Several days later, the frames arrived with thicker lenses - but I had to push for a refund in the price difference, which was eventually refunded. The frames also arrived scratched, so I requested a replacement. I received a replacement that had been previously used (Bose smart frames; these tried to pair to someone else's iPhone out of the box). I can't activate the frames because they are paired to someone else's Bose account - some anti-theft feature, perhaps? I'm hoping to get a refund and be done with this company and its crummy user experience. It's been years since I've had such a tough time with a service-focused company. STEER CLEAR.

From start to finish lensabl had possession of the frames for a month. This is much longer than advertised. When reaching out I was told there was an error in the production so it had to be redone. Would have been nice to have been given an update when this happened instead of me having to reach out to them. Finally received the product and the fames came back in the same new condition and the lenses seem to be good quality. A little thick for the prescription it seems but so far no complaints.