LensablReviews 6,217

I have an eye condition that results in my prescription changing frequently. I ordered a lens replacement and the day after I mailed my frames, I found out my prescription had changed. I sent an email to customer service and asked if I could change the prescription for my order. The day after I emailed, I received a notification that my frames were received. After that notification, I received a response from customer service that they could not change the prescription. I made the request before they even received my frames. I explained in a response to customer service that I knew my request was received by them before they had my frames and questioned why it couldn't be changed. The only option offered to me was to purchase ANOTHER set of lenses with a 25% discount. Basically, I would pay 175% for the correct lenses. I declined and now have glasses that are not right. I would not have an issue expect that I know my request was made before my order was started. It was a waste of my money.

I bought designer sunglasses about 5 years ago and haven't worn them more than once or twice because I don't wear contacts and can't really see well without prescription lenses. During COVID, I've been doing little tasks and one of them was to find a way to replace the standard lenses with my prescription and polarized/mirror lenses. Everything about the process was SO easy -- it's like a white glove service for lenses. It's expensive, but the care and quality is very high (not to mention the steps very easy!).

I purchased the wrong lenses it seems on the site, I own that, it wasn't what I thought it would be. But now to get the problem fixed it takes 24+hrs for each email communication to happen! I email them, they email me 24 hrs later, I email them again that day and... yep you guessed it 24hrs later ill get a response. Then I send my purchase back to them to see if they can fix it. Email them when I see they have received it. 24hrs later they respond with all is as it should be nothing wrong here. Then I respond with a question about cost to upgrade that can be answered in 20seconds on a phone or chat and what is next? Another 24hrs of waiting.

Now I don't have my purchase and no idea what is going on with it. Again waiting 24 hrs for another answer or question at this point I dont know!

After 4 attempts to make contact with this hack, unreputable clownshow known as Lensabl, starting with my first email immediately upon receiving my order, they've gone AWOL and are ignoring me. The prescription lenses sent are absolutely unacceptable and I WANT A FULL REFUND IMMEDIATELY! After researching them with the BBB, I've found this is common practice and I dare them to prove me wrong. How a company like BOSE established a relationship with Lensabl is beyond me. Pass this message on with the hope that we can resolve this situation and I can put them in my rear view mirror.

After returning the first pair because of an incorrect bifocal placement, received the replacement and was disappointed in the results. I honestly do t know if they put my old lenses in (since I didn't get them back as I had the first time), or if my prescription was messed up, or if my prescription is too difficult, or if I filled out something incorrectly. Whatever the reason, the glasses I have are not better than my current prescription glasses. Wasted my money. Will have to go to a brick and mortar and pay for a whole new set and hope for a better result. Would not recommend this service to anyone with more than a simple scrip. Maybe if I didn't have a bifocal it would be different.