LensablReviews 6,217

Was impressed by the lens options available, the price, and the amount of fitting information collected when compared to other providers. Sent off a set of frames and received them around two weeks later. Lenses were great. No issues at all there, progressive setup for reading was dead on.

Problem was, they damaged my frames in the process. There are two pieces at the top where there's a small guide pin running between the sections sections that create the gap for the lens This was pushed apart on the left side and you can see where the guide pin is now off center so it is pointing diagonally, and pushes the two sections apart so there is now a large gap between them.

I consider this to be a major quality and process issue. I have sent off a support request, but that was last night so have not heard anything back yet. I assume they will ask me to return them, probably at my cost. Or just claim they were like that to begin with. But if that was the case, why didn't they contact me first with the issue so I could contact the company I bought the frames from? I didn't see this prior to sending them, so I am pretty sure this was their issue. I looks as though these are made to allow you to temporarily push the two sections apart for fitting the lens and they just didn't get them back together correctly.

Which makes this more egregious IMO, because I suspect whoever did this knew what they did. And rather than contact me and say, "We've got an issue," they just put them back in the box and sent them hoping I either wouldn't notice or would just let it go by. It's really disappointing that the overall product(the lenses) was compromised by what was a pretty avoidable service issue. I can't imagine a competent installer would not have noticed this. So it's an issue of competency, honesty, or possible both.

I was getting ready to do two more orders with them before I saw this, one for prescription sunglasses and one for readers on the basis of how the lenses turned out. I was that pleased. Now, depending on what support does, not so much. I may just have to go to the local small repair guy who from reviews evidently works magic with reviving mucked up online purchases. In which case I just eat his charge and move on.

I may still use them for the lens options, but it will depend on whether I can just have them make the lenses, not put them in the frames and have this local guy do the actual installation. Since it appears from the reviews he always does everything flawlessly.

So it's like this 2 points for the lenses, 0 for installation, 0 for service, given they obviously tried to sneak it past. I'd probably do 2.5 stars if I could specify portions but given my level of unhappiness at this time I'm grading downward.

Sent glasses in early September. 2 weeks later had to resubmit picture for proper fitting. Waited about a month with no update. Contacted Lensabl and was informed that they broke my frames. They would pay for a replacement. Great. Select replacement frames. Waited. The index value I wanted was out of stock with no information on when they would be back in stock. Selected a lower index. Lensabl refunded the difference. About 2 weeks later glasses ship out. Glasses are marked delivered, but no glasses. Contact Lensabl. Issues is brushed off as USPS issue and not their problem. Summary, it's been almost 3 months since I sent in my glasses. I have no glasses and am out $250+. You get what you paid for.

While I still haven't received back the pair of lenses that lacked polished and rolled edges (even though I paid for it) and had to send them back into the lab to be re-done and have been waiting over 3 weeks to get them back, another order came in with an error. I paid for blue light blocking and the lenses arrived with only the standard green reflective coating, not blue and green. Yes I have another pair of lenses that were done properly as a reference. I hope customer service does something to make this right other than just having me send back the faulty lenses to be replaced again this time or I'm going to give their competitors(of which there are many, and cheaper) a try. After spending over $800 with these guys I'd expect better attention to detail, customer service, quicker turn around- especially when it's a return fir an error, sense of urgency and some sort of compensation for the time and frustration this has caused me, a very loyal customer up to this point.

Perfect quality and process. My only complaint is the rolled edges could've been grounded down much more since I have a VERY high prescription. They could've used the old lenses as a guide. This does not effect the quality, just the look from the side and my vanity. I have a small face, have tried kids glasses but the arms are not long enough. Most other online places do not have anything as small as what frames I already had so this was a perfect solution. The coating on my old lenses had started to peel off and become cloudy. 100% would recommend.

Once my glasses finally came everything was perfect However; it took a while to receive my frames and my customer service experience was sub par. I would not order from here again and I wouldn't recommend this site/service to anyone else either.