On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm very happy with my purchase. The only reason why I'm giving my experience 4 stars instead of 5 is because the order took an extremely long time to receive.
Glasses arrived quickly and exactly as specified. The initial order was a little tricky but that was because I didn't realize how many lens choices there are. Thank you!
The whole process was extremely easy and swift. I had a pair of dc Oakleys that needed lens updated (very expensive pair that I did not want to go to waste). My rx changes a lot because of keratoconus, so I'm glad that I found Lensabl. Possibly the only reason why I'm giving four stars is because it would not allow me to choose blue lens and transition lens (would of been great to have both). Also, I already have a pair of rx Nike glasses with transition and blue light, I feel like the blue light protection is stronger with my Nikes (not from Lensabl) vs my Lensabl Oakleys.
Well done
Second pair!
But I need to return them because the lens acuity is not quite right. Vision is slightly blurry.
Please advise. Thanks
Lensabl provided me with new eye prescription lenses to be inserted in my old frames. Initially, I was unable to see clearly with the new lenses. Things were blurry. I notified Lensabl of the fault. I was advised by a relative of mine to look through the glasses backwards. That exercise proved that the new lenses were manufactured and curved to fit my original frames inside out. Miraculously, I could see perfectly through my new glasses when I held them to my eyes backwards. The new lense curve needs to be inverted. Also, I want Lensabl to make sure I have a tri-fold no line vision pair of glasses that matches the eye doctor's prescription I provided.
In the midst of the pandemic, I decided to try the AI glasses fit. Turns out, it's not at all accurate. A $500 mistake that Lensabl won't replace.
The package was delivered very early before 10 am. I received an email it was left outside. I was very concerned that the package would be gone. When I got home at 3:13 pm I did not see any package. I checked my mail and walked around the house looking for the package. My neighbor came over and gave me the package. I am so happy that I have my glasses. Thanks
Love lensabl my favorite company I recommend to everyone
Everything was so simple and my glasses are great!
My mom gave me an old pair of Dior frames that were hers from the 80s - I wanted to swap the lenses out to my prescription but was unable to find someone to do it locally. I found Lensabl online and the experience was a breeze. I uploaded my prescription, they mailed me a super protective box, I mailed them the glasses, and then they just mailed them back to me. The old frames even came with a nice carrying case, which is perfect because theyre kind of an odd shape. I was missing one of the numbers on prescription but the instructions on how to calculate it were super easy. I needed to change my address for the shipping, and that process was easy too. Was so happy to have such a positive experience with Lensabl. Excited to find more interesting vintage frames and have lenses put in. Thanks again!
I finally got my sunglasses yesterday (11/23/20) in the mail. I noted it was sent Priority Mail (2day) on the 16th ( I believe). I also noted that my glasses were completed and ready for shipment for several days. This whole process began on 11/05/20. As far as the sunglasses, they are fine and I used them today. I was concerned because someone stole my other pair of Maui Jim Rx's last month and I have been using an old pair of Rx sunglasses with an old prescription. I understand that there is not much you can do about USPS, but it was way more aggravating than I had experienced with the sunglasses you did for me last year (In case you were wondering, the mirrored lenses are not great for driving for extended lengths of time I found.) That is precisely why I went with your company again!
I'm so pleased to have some old favorite frames back in circulation. The lenses are perfect.
I compared the lens with lensabl and Jins using the same prescription. Lensabl's are much thicker, heavier, and more comfortable to wear. I really wish I didn't go with lensabl. Stay away!
Everything was great until I received my glasses. I don't know what is wrong, but things tend to have a glare/aren't as crisp as my regular glasses with the same prescription and measurements. It's almost slightly nauseating. Quick service, but quality of lenses overall seems low
I have tried to find a place that could make my high prescription lenses and it seemed impossible until I find Lensabl. They offer lenses with more than +-6 cylinder and it was what I was looking for. They also have good packs for optimized your lenses. I am in love with my thinner one with anti-fog and blue light. Thanks guys! You have saved my eyes!
Easy to use website. Prompt service. I'm happy with my replacement lenses.
This is my third order and I'm so pleased. Don't let the affordable price fool you. These are excellent lenses and frames. I love the virtual try-on feature. It's the best one I've used. They fit great right out the box and arrived earlier than expected. This is my first time ordering premium lenses and I think they're well worth the extra. But if you want to stick with the base price, you won't be disappointed. I used the basic lenses for two years before upgrading and I never had a scratch or a problem. The only reason I had to get new ones is because my prescription changed.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!