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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I'm so hapoy with my Rx lenses in my new protective eyewear! Sending my glasses off was quick and painless, and they were mailed back with a new case (a surprise) and everything! I'm thrilled!
I hate to leave a not so good review but the customer service is horrible you can never get of hold of anyone on the phone they only want to communicate with you through email you can never speak to a real person it's a shame it really is I will never do business with them again
The amber transition lenses are beautiful, process is very convenient. Status updates and shipping estimate accuracy could be improved.
The product is absolutely perfect. Sadly, the time it took to receive my glasses was NOT 7-10 day turnaround. It took over a month.
I paid a lot of money to get fancy new lenses put in my favorite old frames. 2 months and 2 tries later, and I still can't use my glasses. Good luck talking to anyone about that though. I really hope I don't have to dispute the charges with my credit company.
My glasses took over two months, nearly three. During this time I had few to no updates through the web site. When I requested help from support each interaction took days. After waiting days I would get an update that my glasses would be done in a few days. A few days later no update. Request help from support. Rinse and repeat. Truly an awful experience.
Got my favorite frames back today with lensabl lenses. The lenses are way beyond what I expected. These are worth every penny spent. Thanks again for a quality product.
It took a long time to get the glasses. And then disaster. The lens are not correct. I can't use them and the process to get a refund is tedious. I've not done it yet because I'm so frustrated. And now. I have to find another company to get glasses.
My shades turned out great! Couldn't ask for more. They kept me informed throughout the process and returned my shades in perfect condition. Highly recommend using Lensabl.
I ordered glasses through another company but needed prescription lenses added so I sent the frame off to Lensabl. All I had to do was load my prescription and send in the lenses with a prepaid label. The glasses came back to me quickly and look great! I love that they came back to me in a sturdy case with lens cleaner and a lens cloth - nice touch!
I've used lensabl to replace lenses several times in the past. Always had an ok experience. This November I shipped in another pair of glasses. It's now late December and the website has been telling me that they will ship in 6 business days for almost 3 weeks now.
Customer service is not helpful and has not followed up with any information even though I've emailed them 3 times to get an ETA. I'm really disappointed and am planning to use another service next time or someone local because the long wait and lack of follow up is pretty crazy. The lenses are expensive for what they are (they tack on high fees for coatings, finished edges, warranty, etc), but I was ok with it when they were responsive and shipping stuff quickly. Being stuck in "6 business day" limbo for several weeks is not acceptable.
Glasses came quickly, with a perfectly done prescription. I'm very happy I didn't have to go to an optometrist during the pandemic.
Ok your website site says no delays with COVID, cool. I ordered these and they said 6 business days to ship. Ordered these on the 6th so I expected to ship on the 14th They are still in the arrived at lab status no movement. It's frustrating not seeing movement. GlassesUSA is so much faster! Hopefully my frames arrive
I filled in my prescription, included a picture of my face with a ruler on my head, and received a nice pair of glasses in about a week!
While the glasses were installed properly, I noticed top and bottom edges were only partial polished. I wish Lensabl clearly state they only polish the outer facing sides of the lenses.
The Lenses I have received do not fit into the Frames.
They drop off too easily.
They are useless.
I would like you to process the refund.
Poor order status communication.
How many different ways do you need to ask to get worse status I got my order six weeks later well I'm happy with the order I'm unhappy with the order processing and communication I think there's lots of room for improvement in this area.
Easy to use, quick to deliver. Bought a pair of computer readers and a pair of progressive sunglasses. All good!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members