Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
The lenses are lighter than I had imagined so I'm pretty disappointed. Wish there was a way to send them back and get the mirror polarizing lenses
Very easy to do. Send in those frames you love, and they put in the lenses of your choice with your current prescription. Really decent price also.
Miserable. Took over 2 months to get my glasses back and the lenses don't even properly in The frames.
Perfect, I have my favorite frames again, took a little longer than I expected but was definitely worth it
Fast turnaround. Comfortable lenses. My frames were returned to me in the same condition as they we sent in.
Took almost a month to get my glasses back with no notifications between their receiving my frames and shipment.
This is my second pair from Lensabl. This time replacement lenses in existing frames. Good quality and fast shipping.
Exceptional ordering, customer service and shipping experience. As a first time customer, it certainly will not be the last.
Super high quality lenses! My second pair with them. Kinda pricey but worth every penny! The quality is obvious.
I am very happy with my experience. Faster than I thought it would take and the prescription is perfect.
Ordered contacts. No status. Paid extra for expedited shipping. Hasn't arrived. Tried to chat online no response. NEVER AGAIN!
Absolutely amazing! Best lenses ever! Quick efficient and always able to have status and find out where they were.
I was skeptical that this online process could work, but it did. I am very pleased with the results.
So impressed! I ordered on Wednesday one week and got them the following Friday. Super fast and availability great.
Easy ordering and quick turn around. My glasses were returned in a very nice case with cleaner and cloth.
Prompt attention and cost effective, doctor office wanted 430 for new lenses and lensabl was so much more affordable
I'm very satisfied with the service and quality! My new lenses are great, glasses cleaned, look like brand new!
Bad customer service and a months delay to receive spectacles, could have provided a better discount for inconvenience caused
Honest about having to re-do my lens since it didn't pass the quality check. Overall, happy with the process.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!