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Lensabl

Overview

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
570
This company responds to reviews on average within 0 days

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5,676 reviews
+344
How would you rate Lensabl?
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Utah
1 review
0 helpful votes
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Not what I expected
February 24, 2021

The lenses are lighter than I had imagined so I'm pretty disappointed. Wish there was a way to send them back and get the mirror polarizing lenses

Date of experience: January 25, 2021
Alabama
1 review
0 helpful votes
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Perfectly done
October 10, 2021

Very easy to do. Send in those frames you love, and they put in the lenses of your choice with your current prescription. Really decent price also.

Date of experience: October 10, 2021
California
1 review
0 helpful votes
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Rinks service poor product.
September 28, 2022

Miserable. Took over 2 months to get my glasses back and the lenses don't even properly in The frames.

Date of experience: August 29, 2022
Illinois
1 review
0 helpful votes
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Old is new again
October 11, 2020

Perfect, I have my favorite frames again, took a little longer than I expected but was definitely worth it

Date of experience: October 11, 2020
Alaska
1 review
0 helpful votes
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New life to my Smith Cashout
February 5, 2021

Fast turnaround. Comfortable lenses. My frames were returned to me in the same condition as they we sent in.

Date of experience: February 5, 2021
Michigan
1 review
0 helpful votes
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Good lenses. Took FAR TOO LONG.
November 16, 2020

Took almost a month to get my glasses back with no notifications between their receiving my frames and shipment.

Date of experience: October 17, 2020
Pennsylvania
3 reviews
0 helpful votes
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Excellent Fast Shipping
October 16, 2020

This is my second pair from Lensabl. This time replacement lenses in existing frames. Good quality and fast shipping.

Date of experience: October 16, 2020
Delaware
1 review
0 helpful votes
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Amazing
September 13, 2020

From start to finish it was great. Ordering was easy glasses turned out absolutely perfect when I receive them

Date of experience: September 13, 2020
Maryland
1 review
0 helpful votes
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First time experience
November 4, 2021

Exceptional ordering, customer service and shipping experience. As a first time customer, it certainly will not be the last.

Date of experience: November 4, 2021
Ohio
1 review
0 helpful votes
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Perfect!
April 29, 2021

Super high quality lenses! My second pair with them. Kinda pricey but worth every penny! The quality is obvious.

Date of experience: April 29, 2021
Washington
1 review
0 helpful votes
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Glasses look great
October 25, 2020

I am very happy with my experience. Faster than I thought it would take and the prescription is perfect.

Date of experience: October 25, 2020
Maine
1 review
0 helpful votes
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Contact lens order
February 19, 2021

Ordered contacts. No status. Paid extra for expedited shipping. Hasn't arrived. Tried to chat online no response. NEVER AGAIN!

Date of experience: January 20, 2021
Colorado
1 review
0 helpful votes
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Great quality!
February 2, 2023

Absolutely amazing! Best lenses ever! Quick efficient and always able to have status and find out where they were.

Date of experience: February 2, 2023
South Carolina
1 review
0 helpful votes
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Excellent Set of Lens
November 14, 2020

I was skeptical that this online process could work, but it did. I am very pleased with the results.

Date of experience: November 14, 2020
Washington
1 review
0 helpful votes
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Excellent Service
September 25, 2021

So impressed! I ordered on Wednesday one week and got them the following Friday. Super fast and availability great.

Date of experience: September 25, 2021
Kentucky
1 review
0 helpful votes
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Replacement lenses
May 9, 2021

Easy ordering and quick turn around. My glasses were returned in a very nice case with cleaner and cloth.

Date of experience: May 9, 2021
New York
1 review
0 helpful votes
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Customer service
November 16, 2020

Prompt attention and cost effective, doctor office wanted 430 for new lenses and lensabl was so much more affordable

Date of experience: November 16, 2020
Massachusetts
1 review
0 helpful votes
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Lenses replacement
March 7, 2021

I'm very satisfied with the service and quality! My new lenses are great, glasses cleaned, look like brand new!

Date of experience: March 7, 2021
Florida
1 review
0 helpful votes
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Almost a month delay with lack of communication
December 10, 2020

Bad customer service and a months delay to receive spectacles, could have provided a better discount for inconvenience caused

Date of experience: November 10, 2020
California
1 review
0 helpful votes
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Stoggles + Lensabl
April 5, 2021

Honest about having to re-do my lens since it didn't pass the quality check. Overall, happy with the process.

Date of experience: March 8, 2021