Lensabl

Because I waited over a week to get started the length from start to finish was long. Otherwise good

Good and fast service. Just strange that every time there is a quality problem reported and it takes longer

I found a pair of expensive frames for $20. Sent them to Lensable along with my Rx. They came out beautiful. I am going to send another pair!

So I spend most of my day doing schoolwork and playing videogames, I owned a pair of blue light glasses from HyperX and I loved their quality and frame and the I was no longer experiencing dry eyes or fatigue, I also have needed glasses for years my last prescription was in 2014. So I got a new Rx and came here through HyperX's website and boom, they reflect blue light phenominally! I got the Premium Crizal Prevencia AR coating and In could not be happier I can finally see things again.

My review is based solely on my customer experience and not the actual glasses. I did order the BOSE frames that have audio capability as directed from the BOSE site to lensabl. My order was placed mid May and I finally received my lenses yesterday July 27, after constant requests for updates on my end. Initially, when I placed the order I did receive an update that stated my lenses did not meet their inspection criteria and would be redone. That was the last independent update I received from Lensabl in early June. From that point on, the order status continued to say 5 days on their website and never changed. The only time I received any updates was after emailing and calling to request more information. Unfortunately, at those times, I was told they did not pass inspection again and was given the excuse that the lenses I requested were very difficult to make. Which may in fact be the case, however, my selection was based on what was available for those specific lenses as listed on their website. Maybe something the company should consider changing if they are difficult to make. I genuinely appreciated the care for detail and making sure the product is perfect before delivery, my biggest issue was the lack of transparency and poor communication. I had ordered these as a gift so I was particularly motivated to receive them. Besides the initial order window, I was given three additional dates the lenses would be ready, and each time those dates passed and no communication or apology from the company without me initiating and requesting more information. I would wait a day or two after they told me they would be ready, receive no shipping update, check the status online which would continue to say 5 days, and then would reach out only to be told, I'm so sorry. Bottom line, be more up front with your customer. Update their order status on your website, or let them know what's going on without the customer needing to hassle you. Your product may be five stars, but my experience and the energy and time I had to waste to get the product weren't worth it for me.

I have had nothing but great experience with all my Lensabl orders. I have told my friends who would also use this service

My prescription is a complicated one, but Lensabl always comes through with lenses that work beautifully for me.

My frames are not common. Not many places try. Thank you Lensabl for offering the service, but you should warn people that it may take months.

Clear and simple instructions sending frames and uploading prescription. Appreciated communication at each step in the process.

Sent and returned properly and quickly. That I upgraded my prescription sunglasses but they are clear

Excellent customer service experience. The only downside is the wait of at least a month to get your.

Communication is great. Made sure my lenses were perfect. Lensabl wants to make sure you are 100% satisfied.