Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I am very happy with the way the prescription turned out in my glasses. Would not hesitate to refer your company
I had a small issue with my order but the customer service did everything to make sure I was 100% satisfied!
Excellent experience from beginning to end. Thank you. Appreciate the new case and lens cleaner and cloth as well! Very professional.
Overall experience was good. The glasses are a bit too big for me. I guess I'll keep them as a backup
Very pleased with the craftsmanship and quality of Lensabl's lenses. Will use Lensabl for all of our families eye glass needs.
I placed the order and had no issues at all. Only thing that I found to be lacking was shipment notification.
Everything Else with my order was fine but i have not received a reply about another pair of glasses i purchased
My Rayban frames broke and you all replaced them without a fuss. I'll always go to Lensabl for my replacement glasses.
Great! The process was fast and simple.my son also used your service and we are very impressed. This company is innovative.
Flawless execution if you ask me, I'm very happy. Easy and Intuitive steps, quick one week turnaround.
Sign me up again.
I am very happy with the quality of the lenses and they fit great into my existing sunglasses. Only downside is it took over a month to do it.
I love my glasses, they're so cute. I have to send them back for a remake because one lens is off a bit. User error taking sight height picture.
Had an inexpensive pair of fashion frames I wanted to put my prescription into. Sent them off and Lensabl had em back to me in no time. Thank you!
Great job on these lenses. I was hesitant to go back to you after some problems with my previous order (approx. 1 year ago) but I'm glad I did.
My frames were in the lab on September 8th to be re-lensed. I just got them back today, October 23rd. I should have had these prescription glasses back way before I left on a 950 mile overland trip. I was counting on having them for the drive. If these were some obscure frames that needed special lenses cut, I might could accept the delay but they're Wiley X Valor frames... that's just about as common as you can get. Furthermore, the lab noticed a "blemish" after the initlal lens job and they had to cut a second set, and then wanted to charge me for the "polycarbonate upgrade" that they realized these frames needed. What? They didn't notice the original set of lenses (polycarbonate) that were in the frames when they got them? Just too many issues with this order. I won't be recommending any of my road biking friends to use this company for any of their glass or sunglass needs. Also, every time customer service responded back to me, it was as if there was nothing wrong; just a little delay. Nothing good to say here... I'm displeased overall to say the least.
Wrong lens no customer care at all. Ordered sunglass lens no line bifocals what i got was sunglass lens with a big square bifocal deal in the bottom called no onw would heip
I have ordered complete eyeglasses online, but this is my first time using a lens replacement service.
1. I completed the order and paid on March 8th, and received my lenses back on April 11th. Although I understand the process gets a 7day immediate delay for you to get the glasses, I still think that 30 days is a bit longer than I expected. Certainly longer than a slam dunk experience would have required.
2. I purchased these glasses last year, online, for about $200 each (for one Rayban and one Oakley), in relative terms, paying you $99 for replacement lenses (each) seems less good of a deal. I think a better long term price point should be $59 for clear lenses.
3. I shipped the glasses to you in their original cases, they, of course, were not returned, so I am not too impressed with the Lensable custom cases. Sending me some spray just seems like contributing to global plastic pollution.
I am satisfied, lenses were flawlessly executed, but I am sorry to say I was not bowled over by the service.
I am waiting for a response about my recent purchase of lenses which are useless with a faulty optical focus.
The process was so easy, much less expensive than buying a whole new pair, and the lenses themselves are great!
After getting the prescription right my glasses are perfect and look forward to wearing them. Thank you very very much!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Dawn!
Thank you for choosing Lensabl, and we're glad to hear you love your glasses! We understand that sometimes there can be minor adjustments needed, and we're here to help you with the remake process. If you have any questions or need assistance with sending your glasses back, please don't hesitate to reach out to our customer support team. We're committed to ensuring your satisfaction, and we appreciate your feedback.