Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The lenses were not shaped correctly and it the frames have been bent out of shape.
Would appreciate a resolution on this.
This is exactly what I've been looking for for years. And boy did you guys deliver. Thanks a million:)
Regards,
Happy Eyes
Website is very straight forward and easy to use. My glasses were done very quickly. Price was lower than other comparable sites
Made my Oakley's look and feel brand new. Lenses were perfect. I have used them before and they never fail to impress.
They did a good job and well well-priced but def expect it to take almost a month before you get them back.
Hi, Andrea!
We're glad to hear that you love the glasses you received from Lensabl, and that you found them to be well-priced. Your feedback about the longer-than-expected turnaround time is noted, and we apologize for any inconvenience this may have caused.
We understand the importance of keeping our customers informed about delivery timelines, and we'll work on improving our communication in this regard.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we appreciate your feedback!
Professional, responsive, quality product, beautiful packaging. They made it easy to ship to and from. I would definitely order with Lensabl again.
Took Lensabl a few tries to get my glasses right and a lot more time than expected (weeks). Overall experience was terrible
Prompt response from customer service for my question.
Received my glasses with replacement lenses in promised time frame. Overall very good quality.
Lensabl does not compromise on quality. Other vendors such as Lenscrafters charged me a lot with out quality in the product.
Hi, Kumar!
Thank you for choosing Lensabl and sharing your positive experience! We're thrilled to hear that you appreciate the quality of both the frames and lenses. At Lensabl, we take pride in providing high-quality products and ensuring that our customers have a positive and trustworthy experience.
If there's anything specific you appreciate about our quality or if you have any suggestions for improvement, feel free to share. Your feedback is valuable and helps us continue to meet and exceed customer expectations.
If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your trust in Lensabl, and we look forward to serving you again.
I still haven't received my shades. They said it got rejected and will be sent out in 3 days. Its been over a week and still didn't get an update.
I ordered my contacts and my daughters from 2 different places at the same time. Hers came over a week earlier.
Did a great job on my difficult prescription even after Initiating saying you would not be able to fill my request.
Easy to order, glasses arrived with amazing lenses. I was worried with a progressive prescription but the on-line measuring worked perfectly.
Thanks everyone at Lensabl for taking the time to fix my glasses. I'm extremely satisfied with the new lenses. Highly recommend!
Good tools to find the right frame, great price, excellent turnaround time! Will be getting my glasses here in the future
I was unsure about ordering lenses from a third party but this completely changed my mind! It went beyond my expectations!
After hours of searching for custom lenses to fit my raybans, i found lensabl. Best service and always communicating. Perfect fit.
Thanks Adrian! We are so glad you found us. Let us know when you're ready for your next pair.
I'm very pleased with my new progressive lenses. They are on par of what I've received at my eye doctor's office.
I am very happy with the way the prescription turned out in my glasses. Would not hesitate to refer your company
Upgrade your vision today at lensabl.com
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- Chicago, Illinois
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Adriana!
You're very welcome, Happy Eyes! I'm delighted to hear that Lensabl was able to provide you with what you've been searching for. If you have any further needs or questions in the future, don't hesitate to reach out. Enjoy your new lenses, and have a great day!