Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very helpful website when ordering, transparent when my lenses didn't pass quality inspection and had to be redone... well work the wait. Thank you
Glasses as expected, mounted on Bose frames, everything OK, it took two weeks longer than expected. I will use Lensabl again. Great value.
This is my second company making lenses for me and the best one yet! Glasses perfect price perfect turnaround even better. Highly recommend.
Loved how they turned out it just took over 2 weeks for them to finally complete them when I was told 6 days.
I had prescription and non prescription sun glass lens installed in my own frames with no issues. Great service. Will use Lensabl again
Lensabl broke my frames and then ignored me for months- waste of time to get it from here- just go to another site
The entire process was easy and quick, besides being accurate.
I'm very satisfied with my new glasses, and what I see through them!
Everything about experience as advertised. I needed a re-do of my glasses but received swift help in resolving issue. Awaiting the updated glasses.
Have ordered several pairs of new lenses using frames I like and that work for me. Gives new life to my glasses wardrobe.
The whole process took awhile (I got prescription lenses) but the goggles feel like my actual glasses and they're super comfy to wear
Terrific customer service and a quality product. I am happy to have my old Oakley back with new prescription lenses ready to go.
Very good and excellent quality. I was surprised how good it turned out. I'm more than satisfied with the job lensabl has done.
Turnaround time was fairly quick. I also love the packaging. I will definitely use Lensabl again and have already recommended them to friends.
I recently used the warranty to replace a scratched lens. Customer service was excellent and I now have perfectly clear glasses again!
Glasses came quickly, with a perfectly done prescription. I'm very happy I didn't have to go to an optometrist during the pandemic.
Added clear tops to reader bottoms so I can teach while referring to notes without arm-wrestling my glasses. Thrilled with the results!
After a few returns due to a little miss communication. Lensabl got my prescription right. Will definitely do business again. Thanks you.
Literally in tears when i put on my new glasses. It's amazing to be able to see again, so quick and easy!
Was very easy to do from start to finish. Glasses were back in under a week. Fast turn around and quality work.
Upgrade your vision today at lensabl.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Matthew!
Thank you for being a repeat customer, and we're delighted to hear that you had a positive experience using our warranty service! Ensuring our customers have perfectly clear glasses is a priority for us. We appreciate your loyalty and trust in Lensabl.
Thank you for choosing Lensabl again! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We look forward to serving you again.