Michael G.

I don't like the automatic renewal for thirty days after signup. I think that should be up to the discretion of the subscriber without it being done automatically, regardless of the ability to option out before the next billing date. That's my opinion.

I had an issue with the automatic thirty day renewal, regardless of whether the subscriber wanted it or not. That issue is currently being reviewed by staff.

My frames were in the lab on September 8th to be re-lensed. I just got them back today, October 23rd. I should have had these prescription glasses back way before I left on a 950 mile overland trip. I was counting on having them for the drive. If these were some obscure frames that needed special lenses cut, I might could accept the delay but they're Wiley X Valor frames... that's just about as common as you can get. Furthermore, the lab noticed a "blemish" after the initlal lens job and they had to cut a second set, and then wanted to charge me for the "polycarbonate upgrade" that they realized these frames needed. What? They didn't notice the original set of lenses (polycarbonate) that were in the frames when they got them? Just too many issues with this order. I won't be recommending any of my road biking friends to use this company for any of their glass or sunglass needs. Also, every time customer service responded back to me, it was as if there was nothing wrong; just a little delay. Nothing good to say here... I'm displeased overall to say the least.