Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Local shops either wouldn't touch my wireless frames or wanted north of $300.00. Lensabl did for under $ 100 and in timely fashion with a new case, cloth and cleaner fluid! Thank you
The overall eyeware came out well. But it took way too long and many enquiries. Not impressed with their communications. Also there is no way to check order status without raising ticket.
I wasn't expecting to receive an extra pair of lenses with my order - that was a happy bonus! Lensabl made the buying process very easy. I definitely recommend them.
This company is the worst. Great idea, terrible execution.
I've gone through two rounds of trying to get new lenses.
First round, the prescription was off.
Second round, the lenses were not high-index and had no anti-reflective coat.
I've sent them in a 3rd time and now I'm pretty sure they've lost my glasses. Not fun when they're $400 frames.
Their customer service team is super spotty. That's probably why they don't list a phone number on their site... And they lock you in on dealing with poor customer service since there's a "no-return policy." So, there's that. If you have any issues, prepare to be thrown around multiple customer service reps that have no record of past convos. Super frustrating.
I'd highly recommend staying away. Again, the idea of easily adding lenses into any frame is brilliant — but the product quality + customer experience is not worth it. If you're trying to get some affordable glasses, just get some Warby Parkers. Their lenses are far superior and customer service is top-notch. See attached comparisons between Warby vs. Lensabl.
Wasn't sure about using a site like this to send in old frames but it was seamless! Easy to order, quick and fantastic results. Will certainly use again!
I had replacement lenses 2 years ago and requested the same along with special coating. Didn't have to remeasure or send my prescription. Just used my former order. Super!
2nd time using this service. Very happy and I'm confident that they'll do a good job because they keep me posted on every step of the process. Very satisfied!
I had some new polycarbonate lenses fitted to my safety glasses. Lensabl did a great job. The lenses are the right prescription and free of scratches or mars. I'm very happing with them.
Last experience, lensable lost my frames, then had multiple quality issues with lenses (5 months). This time ordered frames in stock and Rx on file. One week, received.
I ordered a new set of lenses for large Razer Anzu glasses frames. I noted on the order it was for large Razer Anzu frames. I contacted customer service shortly after placing the order to confirm I was getting LARGE Razer Anzu lenses. Customer service noted on the order LARGE Razer Anzu lenses. Today I received SMALL Razer Anzu lenses. I placed my order on March 31st, today is April 16th. I waited 17 days to get the wrong lenses. I contacted customer service somewhere around the 10 day mark because I had read somewhere Lensabl had a 3 day turnaround. I was assured my lenses would ship within 2 days. They shipped 5 days later. I got my lenses on a Friday and reached out to customer service, which I'm sure I will not hear from for another 2 days. I am so incredibly disappointed and let down.
Have had several pairs of old frames (glasses and sunglasses) fitted out with new lens by leasabl over the years. Quality is always excellent! Price is way below what your local optician charges.
Lensbl process is easy and quick. Really saves using your current frames. As an older person, my prescription changes every other year. This is a great option to new glasses.
Hi, Brad!
I'm glad to hear you had an easy and convenient experience with Lensabl! Reusing your old frames can be a cost-effective and environmentally friendly choice. If you ever need assistance with anything else or have more questions in the future, don't hesitate to reach out. Enjoy your new lenses!
I've used Lensabl before and have had great experiences with them. My most recent order wasn't quite right, and I'm hoping they'll be able to help me.
Got Rx lenses for my Stoggles and loving them so far. Process was smooth. Much better anti-fog then my usual glasses when wearing a mask all shift at work. Thank you!
This is my second time ordering new lenses from Lensable. Took a few weeks but ive never had issues and i save so much money. I always recommend them!
It took longer than expected and (frankly) the "AR" picture they created of how the glasses frames I purchased would look on my daughter look nothing like them in real life, but at least we got some glasses without having to enter a doctor's office during COVID...
My new slyk frames with prescription lenses have arrived. They make me feel all the ocean colors, so fun to wear, and lens perfectly made, thanks so much!
Easy process and the lenses were exactly what we needed. My daughter has a strong prescription and other companies weren't able to accommodate her rx.
Hi, Claire!
We're thrilled to have been able to meet your daughter's unique prescription needs! Making the process easy and providing the right lenses is what we aim for. If you ever have more eyewear needs or questions in the future, feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for choosing Lensabl!
I've had Lensable do lenses for my Versace and now Luis Vuitton frames. Both were taken care of very well with a high level of communication though the process.
There was a mistake with the first lenses I received--I couldn't see with them--but Lensabl corrected them, and now they are perfect. Wonderful to be able order lenses for my favorite frames.
So glad to hear that Jeanie, thanks for being a great customer!
Upgrade your vision today at lensabl.com
- Visit Website
- Chicago, Illinois
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Nick!
Thank you for taking the time to leave such a positive review! We greatly appreciate your continued support and trust in Lensabl for fitting new lenses into your old frames. We're thrilled to hear that you consistently find the quality of our work to be excellent.
We're committed to providing high-quality lenses at affordable prices, and we're glad to offer you a cost-effective alternative to your local optician. If you have more frames or any eyewear needs in the future, please don't hesitate to reach out. We're here to provide you with the best value and quality in eyewear. Thank you for choosing Lensabl!