Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Getting my glasses ordered was so easy and my glasses came very quickly. Love my new frames
I must say this company from great for me I pick the wrong prescription and they help me get it corrected I really appreciate them thanks love my new lenses in my bose frames
After 6 months I still have no refund. They promised refund according to their cancellation policy. The customer service does not respond to emails. No phone to contact. BBB gives them an F+ rating.
Waited 2 months for my glasses. Now that I have them the right lens keeps popping out of the frame. Also looks like they used glue to make it stick. I am still waiting for them to reply.
I'm greatly pleased with the outcome of my glasses; the lenses are crystal clear and definitely great quality. For the price, it's hard to find anyone better to take care of your vision needs!
I've used Lensabl several times and usually had good experiences, but the most recent one has made me hesitant to return as a customer. After my prescription changed, I ordered new lenses from Lensabl to replace the old Lensabl lenses in the same frames. The lenses I received back stuck out much more than my old lenses, and one arrived with a small imperfection. I returned the frames and lenses to Lensabl easily -- that part was fine. But then communication ceased. On my own, I realized maybe I should try thinner lenses, if the new prescription was going to stick out so much. (I really wish this had been communicated to me before the lenses were made and inserted. I would have asked to go thinner from the get-go.) I emailed customer service to see if I could have them returned with thinner lenses inserted (and pay the difference, of course). I heard no communication from customer service at all until my glasses, still with thick, sticking-out lenses, were being mailed back to me. I still have lenses I'm unhappy with, and I think both parties could have saved time and money had the Lensabl team been more communicative from the jump.
The entire experience was very easy! I had a pair of frames I wanted to use. Ordered the lens, shipped out the frames, in two weeks perfect sunglasses!
Definitely will be using Lensabl again.
Im so glad i found this company online! They take care of my alexa echo frame, with the right prescription and on time! I will send my Rayban glasses with prescription now!
Thank you
Sun Glass order received No noticeable Prescription in the lenses - after waiting 6 months for the order.
No word on 2 pair of work glass's with side shields sent to you. Need lenses replaced.
I had a pair of frames that I thought Lensabl wouldn't be able to put lenses in. But I took a chance and was pleasantly surprised that they could! Excellent job! Love my glasses!
Laboratory is too slow. Quality check failed and send back to lab. Took another week to start on lens.
Still do not know when they are able to complete. Do not use this company.
Satisfied with the price and quality of the lenses I ordered. The color came out perfect, matching the ones that were already in my sunglasses. Second time ordering from them and will do again.
My new lens on my old glasses were perfect.
My only complaint is that it look longer then I expected to get my glasses back, about a few weeks.
Other than that will definitely use this company again
Hi, Eadie! Thank you for your thoughtful 4-star review! We're glad to hear that your prescription was perfect for your mobile use and that your new lenses worked well with your old frames. We apologize for any inconvenience caused by the longer-than-expected turnaround time. Your feedback is valuable, and we're continuously working to improve our processes.
We're thrilled that you're considering using our services again, and we appreciate your trust in us. If you ever need assistance or have further feedback, please feel free to reach out. Your satisfaction is important to us, and we're committed to providing you with quality eyewear solutions for your changing prescriptions.
I placed my order in mid May and received that glasses yesterday, 2 1/2 months after I ordered them. All that waiting and they are too big!... So my overall experience is not good.
I ordered my glasses August 23rd with a supposed 10 day delivery. I got my glasses October 2nd. I contacted customer service several times and they consistently got back to me in less than 24 hours. They were able to explain what was going on and at what step in production my glasses were in. I have to say if the customer service wasn't as good as it was, I would have canceled the order and called my credit card company. Part of the delay was that my lenses didn't pass the final inspection and had to be redone. In the end, I'm happy I waited, I love my glasses!
Super convenient and completes as advertised, however it takes about a month (even without the pandemic) and is a little pricey all things considered.
Well done. Glasses arrived within a reasonable amount of time, flawlessly. The prescription is perfect and the whole process was easy and minimal effort.
Pleasantly surprised of my first experience with Lensabl. Was a bit skeptical at first but exceeded all my expectations. Quality and presentation were excellent.
My lenses were originally severely scratched with the top coating removed. I'm so happy to have found Lensabl to replace my lenses at an affordable price.
Lens started delaminating at 3.5 months. I purchased 12 month warranty. I'm not paying to ship them back out of my own pocket to fix your product. I'll go somewhere else in the future.
Hi, Bruce!
We're very sorry to hear about the issue you've experienced with your lenses. This is not the level of quality we strive to provide, and we apologize for any inconvenience it has caused. Please reach out to our customer support team to discuss your concerns and explore available options. Your satisfaction is important to us, and we aim to address this matter to your full satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Nicholas!
Thank you for your outstanding review! We're thrilled to hear that you're greatly pleased with the outcome of your glasses and that our lenses are crystal clear and of great quality. Providing top-notch service at competitive prices is our goal, and we're delighted to have met your expectations.
We appreciate your kind words about our customer service team. We strive to provide prompt and understanding assistance to our customers.
If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and provide you with the best service possible. Thanks for choosing Lensabl, and we look forward to serving you again!