Lensabl

Super easy and very happy with my experience….Would recommend

Easy to choose a style and upload your prescription. Got my glasses in just a week or so.

I Got my sunglasses in. They got the job the done fast, I cant wait to see all the fish under the water.

I purchased two pairs of glasses- one pair of prescription sunglasses and one pair of regular prescription glasses. When I ordered them it said they would be ready to ship in about 4 business days. When 4 business days had passed, I checked my account again and it now said they would ship in 7 business days. I submitted a help ticket to fu d out what was going on. It took about 48 hours for a response, & the customer service person said they would check on the status with the lab manager. Another 48 hours later, I got another email saying one of the pairs of glasses didn't pass the quality inspection and that they would ship soon. Several days later I received a shipment notification and a tracking number. Finally today (almost 3 weeks after placing my order) my Lensabl box arrived in the mail. When I opened it, I saw that it contained the sunglasses, but not the regular glasses. Since I only got one tracking number, I'm not sure if they made a mistake and left out the other pair, or if the other pair has still not shipped. I emailed customer support and am once more waiting on answers.

As for the pair of glasses I received thus far (the prescription sunglasses), I am not happy. The frames are VERY thin and flimsy- thinner than a cheap pair of sunglasses you would get at Target. They definitely do not feel like they will hold up for any amount of time & they look very cheap as well.

I would not recommend Lensabl.

This is the first time I bought glasses online. I can see well with my new prescription. However, I have two issues with buying online and this company does not have quality customer service to solve it. During the process of buying they use a lot of technical vocabulary that I did not understand. All that I wanted was a new bose frame with the lens that turns black under the sun (because I live in Florida). The dilemma starts when I receive the glasses. The frame is too big and the lens does not turn black. According to the customer services, I need to wait between 20 to 30 min for my lens to become dark. (Really!) Every contact to customer services has been by email. Sometimes, they responded faster, others I just needed to start the conversation one more time. They explain well that the frame can be returned but no refund on the lens. However, they can not explain how to return it. At this point I am frustrated with this company. I won't use it anymore. Yes, I do not recommend this company.

Bottom line: The glasses they sent me after more than a month were not according to the prescription I attached. I can barely see out of them.
Some details:
First, I had a heck of a time submitting photos and prescriptions. Second, the website did not show an updated status although it took them more than a month to send my order. I had to follow up repeatedly with a Customer Service person who was, I have to say, extremely responsive and helpful. It is through her that I was told first that the tint I ordered was not available, that the lab had found a flaw and that the lenses would be redone - even after that, though she told me it would take 5-6 days, there was no update on the website - then, when I asked for a refund, which I was told they would not give even if there was an inordinate delay and lack of communication on their part, all of a sudden I was told that the order was being shipped - lo and behold - the glasses I got are unusable. I am almost certain that they shipped out whatever they had in order not to give a refund. When I contacted the rep again, she asked me to re-send my prescription and attach new photos (WHY - don't they already have what I sent?) I haven't heard back from her yet but she's been responsive so far, so I hope I'll hear something today. I will never order through Lensabl again - but that is for the future - right now, I just want usable glasses for the price I paid!

I had some difficulty completing the order but the staff was most helpful. The glasses with their new lenses are wonderful.