LensablReviews 5,787

I was hoping that a gold frame from possible 100 years ago could be restored. They were so beautiful, engraved and fit me. It took awhile, a few tweaks as these were partially rimless, lenses held in by one screw and they were slightly twisted as they had been stepped on, breaking the left lens. It was a gamble, but would become a family heirloom if restored. I have an unusual prescription so they emailed me with different choices as one was out of stock. Then the shipment was delayed because the first set wasn't up to their standards. Finally I received them back, I'm wearing them now and to me it's a miracle. If my prescription changes dramatically, I know I can send these same frames back for an update. Lensabl has proven that they are willing to work at it.

Overall my order was completed and correct, but the color of my transition lenses turned out more dark gray in the sun than the blue sapphire asI expected or described on the website order process. Disappointed that they were not more blue, otherwise I would have gotten another shade of transition lenses. But they quickly turn darker in the sun so it works. Shipping was quicker than expected. Thank you for your service.

Ordered two sets of lens costing over $400 each, lens only. Once order is made, customer service experience is a nightmare. There is no option to speak with a rep, only an email correspondence system which is slow and inadequate. Through email you are threatened and when product arrives, over a month after quoted date, they are inferior. One set of $500 lens I have don't fit the glasses they were made specifically for. Now I'm waiting for email to fix it and being ignored.

I was weary of using Lensabl since I have never used an online service for prescription lenses. Firstly, the whole process is super easy. Secondly, the product came out perfectly! The slight annoyance was paying for shipping from Canada (a perpetual annoyance being Canadian). But the whole turn around process took about 7 business days. The clarity on the lenses is immaculate. 100% recommend (even despite the currency exchange)

Customer service was poor, communication almost non-existent. When I finally received my glasses... I can't see to work at the computer!

I originally sent two pairs of glasses in May. A set of polo frames with sunglass lens i wanted changed go clear and gold metal sunglasses i wanted replaced with sunglass lens.
Second pair of glasses arrived today and order STILL completely wrong

Original order was change lenses in polo frames from sunglass to clear and replace sunglass lens in gold glasses with sunglass lens

First time order was sent leaving sunglass lens in polo lenses and changing clear lenses in gold sunglasses to clear.

Sent order back you to correct. Both glasses arrived this week with same error

If i keep the polo lens, would it be possible to get sunglasses in the gold frames as they were supposed to be?

So back in January I sent my Oakley sunglasses in to have my perception lenes put in, it took close to a month to get them back only to find out that the left lens was messed up, this was now in March. So about a month ago I emailed them requesting a status update and they advised that the lab was still waiting so I contact UPS "they provide zero help" and then emailed lensabl again, they responded oh we are waiting for them and will contact me when they are ready IT HAS BEEN 3 MONTHS! So now I'm out a $250.00 pair of sunglasses and incompetent customer service agent that couldn't care less!
Do not send these idiots your glasses

What I purchased was replacement lenses for my Rayban Sunglasses. I got prescription lenses with coatings, mirror finish, polarization - everything I could. The product that was given to me was exactly that - they even matched the mirror coating on the lenses to the original coating on the rayban lenses I sent them. I didn't provide a PD but instead did their "take a photo with a credit card next to your face" option and while it's pretty accurate, I think something may be off with mine. When I look through the glasses it takes my eyes a minute to focus - something that doesn't happen with my normal glasses. I'm gonna give it a bit of time to adjust and reach out to Lensabl about it and see what they think. Overall, the product is great and I'm glad I found them. Took almost a month from me sending out the glasses to getting them back.

Service is definitely 3 stars though. The tracking system on the website is less than desirable - it doesn't update as frequently as you think it would which provides inaccurate details about your purchase. For example, there was an issue with my lenses during quality control and they "expedited" a new set to replace the wrong ones. That's great and something I'm very happy about, but I received no notice about it, when I reached out to them about it I didn't get a response until days after and the alert still showed on the tracking page all the way through delivery. This made me very unsure as to whether they actually fixed it or not. Communication with their support team was great overall - they were pleasant and easy to talk to, but it took forever to get responses. I'm a patient and understanding guy, but it was on the long side. When my item was ready to ship, it was in the "Ready to ship" phase until I actually received the item. I got an email with a tracking number and everything, but the portal still said that it was "waiting to ship" - it's since updated, but again isn't very helpful while waiting for the item to be delivered.

Overall a great service and great company to work with, just some wonky things in between that need to be ironed out. I'll still recommend the service and even use them in the future! Thank you for the new sunglasses, Lensabl!

Very poor communication with customer service through email. My lenses had scratches that occurred well before the 90 day protection coverage was over. Customer service continued to deny the redo order. After telling them the dates that they could not seem to figure out themselves, and that I'd contact my credit card company (which I did) to dispute and the BBB. Suddenly a redo was approved.

Their customer service practices are not ethical. I will not do business with them or recommend them to anyone.