Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
Easy to order and surprisingly nice lenses! Good quality. Will order again.
Everything was fine.no problem at all,I'm very happy with it
Awesome! My prescription was perfect. It took little longer than I thought but overall I'm very satisfied
It was an easy experience, no issues, they sent me a box to send my frames in
I waited two weeks and contacted your company. There was no response about why lab had not finished my glasses. Finally at about 4 weeks after I ordered glasses, the lab said they could not do my prescription in the glass I had ordered. I was compensated $80…. Finally received glasses more than 5 weeks after I ordered them…
Service is a bit slow, lenses are quality but the tint seems wrong, I chose the medium blue tint however they are the lightest and barely noticeable. Out of three different times Ive used your services only once have things been exact. I'm willing to concede that maybe my expectations of the tint is off however Im going off the computer generated image on your site, maybe photographs of the lenses would be better
I'm very impressed with the quality of your lenses and even more impressed by the fact that you contacted me to say that you rejected the quality of the initial lenses you made for me and made a second set in order to make sure I got good quality lenses. I have had trouble getting good lenses from my optometrist in the past. I will definitely be ordering again from Lensabl.
Nice easy process to order glasses. Will try online ordering again
It was easy to order and add in my prescription. When my Goodr glasses arrived I was super excited. They are crisp and clear! Best I've had in a long time and that includes where I normally get my glasses.
I had two pairs of glasses I wanted to get prescription lenses added to, a Gucci and a Cartier. I sent the Cartier in first and I was very happy so then I did the other pair. Honestly the quality was better than I got through my Optometrist. Anyways I would definitely suggest this service to my friends,
Was fast and easy! I was on a business trip and needed lenses fast.
Rec'd a great case & cleaner. Wish the Brown lenses were darker
It was so easy to order frames and lenses, my new glasses came quickly. Extremely satisfied and coming back for more in the near future.
I was very happy to find a lens only service since I loved my existing frames. They walk you through a simple process to add your prescription then send your frames in, and I think the pricing is much better than going to a local store. Glass cans back good as new! The only knock on them was after they received the lenses their tracked never really updated the eta, but I called them and they provided a better update right away. Would use them again and recommend!
No confirmation of receipt
no emails of progress…
not told it had been mailed back
All in all useless communication…
And really the transition lenses are "weak" not dark enough
So a poor product!
Awful. Took 7 attempts to get in an order
If you need us to sign up for an account first why not say so?
Did not understand what the premium m coatings did or why pay that much?
And what about pictures of the transition colors in finished lenses
Amazing customer service and communication. Ordered my ray ban metas from here and they were not in stock. I was told right away and they were shipped a few days later. Awesome!
Good price, service length as expected (about 3-4 weeks total)
Quick and easy experience that made ordering prescription sunglasses and getting reimbursed through my insurance no hassle at all.
Love Lensabl for my prescription sunglasses! Great customer service helped me with my PD (pupillary distance) - they double checked to make sure it was accurate. Sunglasses fit perfectly and look amazing! #LensablSunglasses
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!