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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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My information for my contacts is saved under my profile so it was really easy to reorder and I received them in a timely manner.
I never received my rebate I think it need's to be explained better on how you do it so you get your rebates
Easy to order; fast shipping; I hope that the rebate does not take 6 months to receive like the last one did!
I can always depend on Lens.com! Ordering is easy to navigate and shipping is always quick!
Taxes and fees are pricey. Webpage is manageable. Also, the rebate is a good attractive for the customers, but it takes several weeks to get the rebate. I can say is a good experience but always, there is room for improvement.
Received my contact lens with no problem. But after 8 months still no rebate. And no one can help. Beware!
Love my lens, they came in just in time for my recent ones to retire
It has almost been two months and I still haven't received the "quick" rebate. Many species can reproduce in this amount of time. Time is money.
Very happy with purchase and customer service. Thanks.
Everything was great. I'm just waiting to check on my rebate.
Fast delivery, exactly what I was looking for. Also easy to follow rebate instructions, now I'm just waiting to receive my rebate in the mail.
My daughter only uses one lens. It was easy to order appropriate lens.
I received my contact a few days earlier then I expected. I am very please with my contact so far. Will order again from Lens.com
Ordering was easy as long as you have your prescription information.
However, getting your rebate is not. When you are coat comparing, it may be easier to go through your eye doctor, the cost turns out to be almost the same since getting a 'rebate' in once's printing and mailing. No one has printers anymore!
Love your site and service! Thank you for making it so easy to order contact lenses!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members