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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,502 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.

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60,149 reviews
How would you rate Lens.com?
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Illinois
1 review
0 helpful votes
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Pretty good experience
April 30, 2025

This is the 3rd time ordering from them. My 2nd order had 2 lenses out of the 24 that had little nicks it the edges of them. Unfortunately the first lens I pulled out had the same issue. My only hope is none of the next 21 I have left have that issue as well.

Date of experience: April 30, 2025
Florida
1 review
0 helpful votes
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Good
April 21, 2025

Good. Would have been very good. But on my first order i got no feedback. It kept saying processing. Then 2 weeks later i sent a chat and got a response that they couldnt read my Rx. 2 weeks went wasted.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Very reliable customer service
April 12, 2025

They care about their customers! If something is wrong with your prescription or they need more information they will notify you promptly. They have fast response times. Their customer service team is fantastic and product delivery is always timely. I wish they didn't have such expensive processing fees. Their delivery fees for standard shipping is also pricey.

Date of experience: April 12, 2025
Alabama
1 review
0 helpful votes
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Easy process
April 19, 2025

I was very satisfied as Lens. Com had the contacts I needed and they were delivered to my house in a timely manner! I will definitely continue to order my contacts from Lens. Com in the future! Very satisfied and the process was so easy!

Date of experience: April 19, 2025
Georgia
1 review
0 helpful votes
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Not happy
April 15, 2025

I ordered 1 box of my left eye and 1 box of my right eye. I received confirmation of my order and I closed my browser. Seven minutes later I got a confirmation of 6 more boxes, 3 of each eye, which I did not order. And it has really been a pain trying to cancel the order which you didn't do and having to now pay to return the 6 boxes. So yes, not a good experience.

Date of experience: April 15, 2025
Florida
1 review
0 helpful votes
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Quick and Easy
April 12, 2025

They were quick to fill my order and verify my script. I wasn't sure originally of the script but they took the guess work right out of it, and solved all my issues. They even came a day earlier than anticipated.

Date of experience: April 12, 2025
Washington
1 review
0 helpful votes
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Contact lens review
April 14, 2025

I have been using lens. Com as my Alcon Air Optix plus HydraGlyde contact lens supplier for a few years now. The prices are always great; the product is exactly was previously purchased from my eye doctor and the delivery is quick! I will continue to use lens. Com for future orders because I am definitely a satisfied customer!

Date of experience: April 14, 2025
Colorado
1 review
0 helpful votes
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Reliable and easy
April 30, 2025

I can always easily reorder quickly online when I need more of my contacts. It is reliable, fast and easy to do.

Date of experience: April 30, 2025
New York
1 review
0 helpful votes
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Helpful experience
March 26, 2025

After I had made a mistake and ordered 2 boxes Biofinity contacts of each eye, I called Lens.com and they were very helpful. They cancelled the order and placed another order for only one box for each eye. I then got the refund within 2-3 days. I couldn't be more satisfied with how Lens.com helped to solve my issue in a timely fashion.

Date of experience: March 26, 2025
Arkansas
1 review
0 helpful votes
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From the beginning of my account with this eye wear fulfilling my prescriptions. I have found a great website to use and some of the top customer service staff. And I have made some to tell my friends and family about this wonderful, professional, friendly website and company!
Thank You

Date of experience: March 22, 2025

So comfortable and great, sure way to get Your eye wear
October 5, 2024
Previous review

From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.

Date of experience: October 5, 2024
Indiana
1 review
0 helpful votes
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They dry out very quickly
April 12, 2025

My only review is that they dry out too quickly, I had to purchase wet eyes for eye drops otherwise they are very awesome and spot on with my prescription for a 90 day supply for $16! I'm happy!

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Easy ordering
April 11, 2025

I'm on auto ship for my contact lenses and the process is super simple and I love that I don't have to worry about reordering. They have great customer service as well.

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Got what I needed, but really expensive
April 3, 2025

Everything went smoothly with the ordering and delivery, but the taxes that got thrown onto the end, were ridiculously high without warning. I changed my order from 3 boxes to 2 because of it.

Date of experience: April 3, 2025
Arizona
1 review
0 helpful votes
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Wonderful experience
April 30, 2025

Web site to order was easy to use it take much time to receive my contacts very happy with your service

Date of experience: April 30, 2025
Arizona
1 review
0 helpful votes
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Ordering was good but delivery was poor
March 14, 2025

The package finally arrived but the package was badly torn and was repaired with packing tape. The lenses appear to be okay but will need to wear them to be sure. If there is any problem with them, I will contact you.
Rod Fisher
Order #*******541

Date of experience: March 14, 2025
New York
1 review
0 helpful votes
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What They Say Is What You Get
March 14, 2025

The ordering process went very smoothly and quickly. I like that they use your prescription which they keep on file, or that they will contact your doctor on your behalf. That speeds up the ordering process. The customer service is excellent!

Date of experience: March 14, 2025
Florida
1 review
0 helpful votes
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Excellent Service – Very Satisfied
March 11, 2025

I just wanted to express my satisfaction with your service. My order for permeable gas lenses was processed quickly and accurately, and I truly appreciate the efficiency. The entire experience was smooth, and I will definitely continue using your services in the future.

Thank you for the great service!

Date of experience: March 11, 2025
New Jersey
1 review
0 helpful votes
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Good Service---Bad Delivery Experience
April 15, 2025

Shopping experience was good. The FedEx delivery person left the package out in the rain when it would have fit in the mail slot so his performance gets a -0.

Date of experience: April 12, 2025
Oregon
1 review
0 helpful votes
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Ease of ordering for the first time
March 16, 2025

On the printed prescription, it wasn't clear there was a specific brand of contacts that I needed to order and Lens.com didn't indicate that was necessary. It took me four attempts at ordering online before my order was successful, and I had to go to the place where my eye exam was done and prescription issued in order to get the order placed. It would be great if there was a note in the brand field that said you needed to order the specific brand the prescription was for.

Date of experience: March 16, 2025
Ohio
2 reviews
0 helpful votes
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Good time
March 21, 2025

Good delivery. On time. Thank you so much. A little expensive but about the same price as everywhere else maybe make a discount to get future customers

Date of experience: March 21, 2025