Overview
Lens.com has a rating of 4.4 stars from 3,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.
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Always easy to order and fast delivery. Great pricing and never any hold up.
I needed to order lenses to get me through until my next doctor's appointment. I have never had a problem getting them from Lens. Com. After my next appointment I will be ordering more.
I ordered my lenses and wanted overnight delivery, which was not available during the ordering process. I called in and was told they could do it for me. But something happened and they had to cancel that order. So the next day I called in again to re-order and do overnight delivery. Was told overnight delivery would have to be done the next day and just to call in and get it done and The lady I was speaking with told me She would call me back the next morning to get it done. She did call me back and charged me however I got the email order confirmation and it said standard delivery. So I called the office and they said they would give me a refund which I have not received yet.
The process was fine, but I was not able to expedite my order, and the fees were nearly $50
Did a online eye exam and got my prescription within the same and placed my order that day. Thanks!
I was sent the wrong prescription. Fortunately I checked before I opened the box. I called and send my lenses back and had to wait over 3 weeks total to finally get my correct prescription lenses. Very frustrating, and I wish they could have expedited shipping my lenses the second time.
Not many sites offer gas permeable lens for purchase. Theseare the only lens I have ever worn and thank you for being here! They fit great and are a perfect backup for if I need them!
Easy to order and fast delivery! I recommend it to all my friends!
Ordering was very easy. Shipping was fast. Great communication via emails. Highly recommend.
Placing the order for contacts were seamless. The site was very user friendly.
I have ordered from lens. Com multiple times and have always been pleased.
Easy to navigate the website. Good prices. Very fast processing and fast delivery.
Frustrating. I learned of your company from a family member who had a positive experience. Placing the order was maddening as the woman on the phone was not helpful, rather she was confusing.
Challenging to get lenses overnighted in time for travel! Afte much work the agent was able to make it happen. Did not need to be that difficult!
Ordering is easy even if you don't have your prescription. Shipping is decent and price is the best
I ALWAYS COMPARE CONTACT LENS COST EACH TIME I ORDER THEM AND THERE ARE NOW COMPANIES ONLINE WHO SAY THE BOX IS $16 ON GOOGLE SHOP SO YOU'LL CLICK ON THEIR SITE, THEN THEY WANT TO ADD A $20-$30 SURCHAGE\ WHEN YOU GO TO CHECK OUT. THIS PRACTICE NEEDS TO BE STOPPED AND LENS.COM NEEDS TO BE COMMENDED FOR NOT DOING THIS.
Excellent, thank you so much for all that you offer, my contacts are great. Not sure how i feel about this survey. I have made several attempts.
Thankful this is an easy safe process
I MADE A MISTAKE AND ORDERED THE WRONG CONTACTS, IT WAS A QUICK AND EASY PROCESS TO GET THEM RETURNED AND THE CORRECT PRESCRIPTION SENT OUT TO ME
Love ordering from here they are easy to order from and the shipping is super fast will continue to order from this site they rock! Keep up the good work.
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- Louisiana, MO, United States
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Business Highlights
- 29+ years of Customer Satisfaction
- Year round unbeatable prices
- 31+ million lenses ready to ship
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members