Overview
Lens.com has a rating of 4.4 stars from 3,501 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.
Instant Feedback
I have ordered from this company multiple times. I have only had an issue once, and that was resolved. The prices are great, and I will continue to order from this company.
While i have used lens.com for many years, other sites just don't compare to the simplicity. The only downside is lens.com mysterious order fee that more then doubles your order price with one box alone, and adds a painful increase if you order a lot. Even with a rebate a fee shouldn't be that high.
Showed one price until I hit submit payment then almost doubled. Then it was too late, order had gone through.
Website easy to navigate. Great prices and prompt delivery. They reached out to my Eye Doc for confirmation, which I appreciated.
The doctor's office wasnt sure why they needed to cancel previous order & issue new one. But worked in the end.
They've got my order saved so I'm just 1 click away from getting my contacts! They're so quick, I get them in less than a week
Best price and fast shipping. Selection options was easier than competitors and this site had the option for same correction power for both eyes and I was able to buy one box since I'm still testing multi-focal lenses.
I should not have to type anything. It's aggravating enough to have to put your star rating and everything else before you're able to submit whether or not you were happy with your service or that you received it.
Everything works great from choosing your lenses of preference to the delivery but the fees ad up so you end up paying double of what it originally anticipated or advertised as the price.
Stop asking for a review, that's why it gets 1 star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star
I was able to reorder my contact lenses easily. Received them quickly and at a fraction of the cost of other sites.
I have never had contacts before. This was so easy. I only ordered contact for Left eye because we could not get the prescription correct for the left. Now we got it and I will be ordering soon
The price looks great until you get to the shipping page. On the shipping page you put your address in and then there us a large blue bar that reads continue under that section. What you don't see, if you scroll beyond the continue bar, are the service fees they sneak in. What you think is a good deal gets wiped out with their sneaky fees.
The website made it easy to order and my contacts were quickly delivered.
Easy. Thanks. The reason didn't fill this out to begin with is because you required 50 characters. I don't have to spend 50 characters in this review. That's a little annoying!
I was charged for 2 boxes and received only one. Thank you for your attention to this discrepancy and correct it please.
Received wrong prescription lens telephone service to reach attendant very slow asked for rma and received a survey instead...
Customer service was great…took my order, answered all my questions. Fast shipment, quality product. I have been a customer for many years.
Our online order experience was convenient (had pull-down menus on the website to select doc office and various doctors in that office to confirm the prescription), but I was surprised by the $25.98 processing fee. What if the grocery store charged $25.98 on top of your grocery bill for the luxury service of accepting your payment? Or if Walgreens added $25.98 for the convenience of selling you their product and accepting your payment? I suppose if automotive dealerships can add a processing fee, most other businesses will as well--it's another revenue stream! Additionally, $9.95 for standard shipping seemed a bit high--a US Priority Mail small flat rate box is $10.20 from the post office, and for 25 cents more would have been faster with tracking available (not available on standard shipping). We were hoping to save money compared to ordering at the eye doctor's office, but with the additional fees it didn't happen.
Frustrated with Alcon Aqua being discontinued but Lens.com had stock. I chose them rather than the new version hydraglyde. After confirmation with my doctor the aqua was replaced by hydraglyde. There was no communication to me prior to the change-disappointing. Otherwise easy to order and doctor confirmation, reasonably priced.
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- Louisiana, MO, United States
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Business Highlights
- 29+ years of Customer Satisfaction
- Year round unbeatable prices
- 31+ million lenses ready to ship
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members