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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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One of the contact rip, before the month finish. I do appreciate the low prices.
Great prices and easy to order. The web site is easy to use and download prescription.
Cheapest contacts I could find with no insurance coverage. They arrived quickly.
Ordered my contacts - lowest prices I can find, twice in a row - with complete ease and received them in literally two days - basically Prime delivery! This was my second order in a few months, and I will definitely be a repeat customer. Great site, customer service, quick delivery, best prices - WIN!
Placed and received them as scheduled. Still waiting on my order from my optometrist office that has been lost in with UPS since August.
The package came quickly and as i ordered. It was easy and i was really happy with my purchase. The price is great and shipping was quick. Thank You will order again.
Great all around: Customer service, delivery and the product as well.
Sent wrong ones and did not take return (even though they claimed to)
Do not allow "legit customers" to leave a review
Great experience. It was easy and affordable. Great staff. Very helpful.
After I sent the prescription for Air Optix to lens.com, customer service informed me that production of Air Optix contact lens discontinued and lens.com does not have them anymore. So we went back to the doctor to give a new prescription with an alternate brand. So after we sent the new "Acuvue Vita" new prescription to lens.com, I called customer service and they said that they do have the "Air Optix" brand, so we ordered the "Air Optix" brand. Briefly, we wasted our time for going back to the doctor to get new prescription due to misinformation from customer service.
Great to order on line. Easy and affordable. I received my contacts quickly and in good condition. Thank you
Had an issue receiving the first order at an old address, but customer service was helpful and fixed it immediately.
Great and easy, convenient and economical
Easy site to use
The website is easy to use. Lens are delivered quickly.
Easy process when ordering contact lenses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members